Please Note
- An estimate based on public data for similar roles. Not provided by the employer.
Online Assistant
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
The Online Assistant supports customers by accurately selecting, packing and preparing grocery orders for collection or delivery. Requirements typically include good physical fitness, attention to detail, basic computer skills, availability for early mornings, evenings and weekends, and the legal right to work in New Zealand. Previous retail, supermarket, warehouse or customer-service experience is helpful but not always essential. Candidates are expected to work efficiently in a fast-paced environment, follow food-safety and workplace procedures, maintain high accuracy, communicate politely with customers and colleagues, and contribute positively to the store team. Reliability, punctuality and the ability to safely lift and move products are important.
Can I work in New Zealand?
Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.
How it works
How it works: Shop-floor jobs are mostly skill level 5, as for hotel line jobs: an accredited employer, a 21-day advert, a Work and Income check, an English test and a 3-year cap.
Before you apply: Shop-floor jobs need no professional licence. Pharmacists do: they must register with the local regulator, and one qualified abroad often has to pass local exams first. Selling alcohol can need a short course and certificate, for example in Australia.
Watch for: Retail managers are on the residence 'red list' since 24 August 2026: they cannot use the two new residence pathways.
Official source: Immigration New Zealand: engaging with Work and Income before your Job Check. Checked November 2026.
What the job usually comes with in New Zealand
Usual for Retail & Consumer jobs in New Zealand, varies by employer. Checked November 2026.
| Housing | Varies; not usually provided |
|---|---|
| Relocation | Employer must pay recruitment costs; you may pay the NZD 1,540 visa fee, any adviser and airfare |
| Flights | Varies by employer and seniority |
| Pay and discount | Minimum wage NZD 23.95 an hour from 1 April 2026 (by law) |
| Contract | Work visas for most shop-floor jobs last 3 years at most (skill levels 4 and 5) |
| Leave | 4 weeks after a year and 12 public holidays (by law); 10 days' sick leave after 6 months (by law) |
| Income tax | 10.5% to NZD 15,600, 17.5% to 53,500, 30% to 78,100, 33% to 180,000, then 39%; plus a 1.75% accident levy |
Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.
Guidance, not legal advice. Rules change; your employer confirms the details for your case.
About Woolworths Supermarkets
Woolworths Supermarkets is a major grocery retailer serving communities across Australia and New Zealand through supermarkets, online shopping and associated delivery services. The business focuses on making everyday shopping convenient, affordable and reliable, with a wide range of fresh food, pantry items, household products and prepared meals. Store teams support customers in person while online teams pick, pack and coordinate digital orders. Woolworths places strong emphasis on customer service, food quality, safety, inclusion and teamwork. It offers opportunities across store operations, supply chain, digital retail, merchandising and corporate functions. Depending on the employing entity and location, the business may operate under the Woolworths or Woolworths New Zealand brand, with roles commonly offering flexible or part-time shifts suited to people entering retail or building long-term careers.