Please Note
- An estimate based on public data for similar roles. Not provided by the employer.
Online Assistant
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
The Online Assistant prepares customers’ online grocery orders by picking products accurately, checking quality and freshness, packing items safely, and organising orders for collection or delivery. The role requires good attention to detail, basic numeracy and literacy, physical fitness, and the ability to work efficiently in a busy supermarket environment. Candidates should be reliable, punctual, comfortable working independently and as part of a team, and willing to work flexible shifts, including evenings, weekends and public holidays. Friendly communication, a customer-focused attitude, safe work practices and the ability to follow store procedures are also expected. Previous retail or supermarket experience is helpful but may not be essential, as training is generally provided.
Can I work in New Zealand?
Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.
How it works
How it works: Shop-floor jobs are mostly skill level 5, as for hotel line jobs: an accredited employer, a 21-day advert, a Work and Income check, an English test and a 3-year cap.
Before you apply: Shop-floor jobs need no professional licence. Pharmacists do: they must register with the local regulator, and one qualified abroad often has to pass local exams first. Selling alcohol can need a short course and certificate, for example in Australia.
Watch for: Retail managers are on the residence 'red list' since 24 August 2026: they cannot use the two new residence pathways.
Official source: Immigration New Zealand: engaging with Work and Income before your Job Check. Checked November 2026.
What the job usually comes with in New Zealand
Usual for Retail & Consumer jobs in New Zealand, varies by employer. Checked November 2026.
| Housing | Varies; not usually provided |
|---|---|
| Relocation | Employer must pay recruitment costs; you may pay the NZD 1,540 visa fee, any adviser and airfare |
| Flights | Varies by employer and seniority |
| Pay and discount | Minimum wage NZD 23.95 an hour from 1 April 2026 (by law) |
| Contract | Work visas for most shop-floor jobs last 3 years at most (skill levels 4 and 5) |
| Leave | 4 weeks after a year and 12 public holidays (by law); 10 days' sick leave after 6 months (by law) |
| Income tax | 10.5% to NZD 15,600, 17.5% to 53,500, 30% to 78,100, 33% to 180,000, then 39%; plus a 1.75% accident levy |
Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.
Guidance, not legal advice. Rules change; your employer confirms the details for your case.
About Woolworths Supermarkets
Woolworths Supermarkets is one of New Zealand’s largest grocery retailers and is part of Woolworths Group, a major retail organisation operating across Australia and New Zealand. Formerly known as Countdown in New Zealand, the business serves customers through supermarkets, online grocery services and supporting distribution operations. Its stores offer fresh produce, groceries, household products and everyday essentials, with a strong focus on convenience, value, food quality and customer service. Woolworths employs a large and diverse workforce in stores, fulfilment centres, technology, supply chain and corporate teams. The company promotes teamwork, inclusion, safety and development, while continuing to expand digital shopping and home-delivery services. An Online Assistant contributes directly to this operation by ensuring customer orders are accurate, complete and ready on time.