Please Note
- An estimate based on public data for similar roles. Not provided by the employer.
Online Assistant
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
The Online Assistant selects, packs and prepares customers’ online grocery orders accurately and efficiently. Typical requirements include good attention to detail, physical fitness for standing and lifting, basic technology skills, and availability for early mornings, evenings, weekends or public holidays. Candidates are expected to work reliably in a fast-paced supermarket environment, follow food-safety and workplace procedures, meet picking and accuracy targets, and provide friendly service when communicating with customers or delivery teams. Previous retail or warehouse experience can be helpful but is often not essential, as training is generally provided.
Can I work in New Zealand?
Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.
How it works
How it works: Shop-floor jobs are mostly skill level 5, as for hotel line jobs: an accredited employer, a 21-day advert, a Work and Income check, an English test and a 3-year cap.
Before you apply: Shop-floor jobs need no professional licence. Pharmacists do: they must register with the local regulator, and one qualified abroad often has to pass local exams first. Selling alcohol can need a short course and certificate, for example in Australia.
Watch for: Retail managers are on the residence 'red list' since 24 August 2026: they cannot use the two new residence pathways.
Official source: Immigration New Zealand: engaging with Work and Income before your Job Check. Checked November 2026.
What the job usually comes with in New Zealand
Usual for Retail & Consumer jobs in New Zealand, varies by employer. Checked November 2026.
| Housing | Varies; not usually provided |
|---|---|
| Relocation | Employer must pay recruitment costs; you may pay the NZD 1,540 visa fee, any adviser and airfare |
| Flights | Varies by employer and seniority |
| Pay and discount | Minimum wage NZD 23.95 an hour from 1 April 2026 (by law) |
| Contract | Work visas for most shop-floor jobs last 3 years at most (skill levels 4 and 5) |
| Leave | 4 weeks after a year and 12 public holidays (by law); 10 days' sick leave after 6 months (by law) |
| Income tax | 10.5% to NZD 15,600, 17.5% to 53,500, 30% to 78,100, 33% to 180,000, then 39%; plus a 1.75% accident levy |
Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.
Guidance, not legal advice. Rules change; your employer confirms the details for your case.
About Woolworths Supermarkets
Woolworths Supermarkets is part of Woolworths Group, one of Australasia’s major food and everyday-needs retailers. In New Zealand, the business was historically known as Countdown and has been transitioning to the Woolworths brand. Its stores provide groceries, fresh food, household products and online shopping services to communities throughout the country. The company employs a large team across supermarkets, fulfilment centres, transport, digital operations and corporate functions. Woolworths focuses on convenient shopping, affordable products, fresh food, responsible sourcing and supporting local communities. Store employees are central to the customer experience, helping keep shelves, online orders and service areas operating smoothly. The business generally offers structured training, flexible roster options and opportunities to progress into supervisory, specialist or management roles.