Please Note
- An estimate based on public data for similar roles. Not provided by the employer.
Assistant Customer Service Manager
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
The Assistant Customer Service Manager supports the Customer Service Manager in leading the front-end team, delivering friendly and efficient service, managing registers and customer enquiries, maintaining store standards, and helping achieve sales and operational targets. Applicants should have retail or customer-service experience, strong communication and organisational skills, confidence coaching team members, and the ability to work independently in a busy environment. Reliability, a positive attitude, attention to detail, and flexibility to work varied shifts, including weekends and public holidays, are expected. Experience with cash handling, rostering, complaint resolution, and retail systems is beneficial. The role also requires a commitment to workplace safety, inclusion, and Woolworths customer-service standards.
Can I work in Australia?
Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.
How it works
How it works: Sales assistants and shop-floor staff are not on the Core Skills list; only retail managers and buyers can be sponsored, at AUD 79,423+; a working holiday visa is the usual route for shop work.
Before you apply: Shop-floor jobs need no professional licence. Pharmacists do: they must register with the local regulator, and one qualified abroad often has to pass local exams first. Selling alcohol can need a short course and certificate, for example in Australia.
Watch for: Shop jobs go to people with work rights, including working holiday visa holders (6 months with one employer); there is no sponsorship route for sales assistants.
Official source: Federal Register of Legislation: Core Skills Occupation List (Subclass 482 instrument, LIN 24/089). Checked November 2026.
What the job usually comes with in Australia
Usual for Retail & Consumer jobs in Australia, varies by employer. Checked November 2026.
| Housing | Varies by employer |
|---|---|
| Relocation | Employer pays the nomination fee and training levy (by law); visa fee AUD 4,015, paid by you or the employer |
| Flights | Varies by employer |
| Pay and discount | Retail award floor, adult Level 1: AUD 27.81 an hour from 1 July 2026; casuals get 25% extra (by law) |
| Contract | Full-time, part-time or casual; a working holiday visa allows 6 months with one employer |
| Leave | Full-time and part-time: 4 weeks' leave, 10 paid sick days, paid public holidays (by law); casuals none |
| Income tax | Residents: 0% to AUD 18,200, 15% to 45,000, 30% to 135,000, 37% to 190,000, then 45%; plus 2% Medicare levy |
Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.
Guidance, not legal advice. Rules change; your employer confirms the details for your case.
About Woolworths Supermarkets
Woolworths Supermarkets is one of Australia’s largest supermarket businesses and part of Woolworths Group, which also operates brands across food retail, hotels and other consumer services. Its supermarkets provide groceries, fresh food, household products, online shopping and convenient customer services through stores across Australia. Woolworths employs a large, diverse workforce in stores, distribution centres, offices and digital operations. The company focuses on quality products, value, responsible sourcing, customer convenience and community connections. Store teams are central to the business, supporting customers, maintaining safe and welcoming environments, replenishing products and delivering efficient daily operations. Woolworths promotes training, internal career development, teamwork, inclusion and flexible employment options where operationally possible. This position is based in Dunsborough, Western Australia, and supports the customer-service function of a local supermarket.