Please Note
- An estimate based on public data for similar roles. Not provided by the employer.
QA & Insights Specialist
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
The QA & Insights Specialist is responsible for monitoring and improving customer service quality through audits, performance analysis, reporting and actionable insights. Requirements typically include experience in quality assurance, customer operations, data analysis or contact-centre environments, along with strong Excel or reporting skills and confidence working with business data. The successful candidate is expected to identify trends, assess interactions against service standards, prepare clear reports and recommend improvements. Strong communication, attention to detail, stakeholder management and the ability to turn findings into practical coaching or process changes are important. Experience with customer feedback platforms, workforce systems, dashboards or continuous-improvement methods would be advantageous.
Can I work in Australia?
Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.
How it works
How it works: Sales assistants and shop-floor staff are not on the Core Skills list; only retail managers and buyers can be sponsored, at AUD 79,423+; a working holiday visa is the usual route for shop work.
Before you apply: Shop-floor jobs need no professional licence. Pharmacists do: they must register with the local regulator, and one qualified abroad often has to pass local exams first. Selling alcohol can need a short course and certificate, for example in Australia.
Watch for: Shop jobs go to people with work rights, including working holiday visa holders (6 months with one employer); there is no sponsorship route for sales assistants.
Official source: Federal Register of Legislation: Core Skills Occupation List (Subclass 482 instrument, LIN 24/089). Checked November 2026.
What the job usually comes with in Australia
Usual for Retail & Consumer jobs in Australia, varies by employer. Checked November 2026.
| Housing | Varies by employer |
|---|---|
| Relocation | Employer pays the nomination fee and training levy (by law); visa fee AUD 4,015, paid by you or the employer |
| Flights | Varies by employer |
| Pay and discount | Retail award floor, adult Level 1: AUD 27.81 an hour from 1 July 2026; casuals get 25% extra (by law) |
| Contract | Full-time, part-time or casual; a working holiday visa allows 6 months with one employer |
| Leave | Full-time and part-time: 4 weeks' leave, 10 paid sick days, paid public holidays (by law); casuals none |
| Income tax | Residents: 0% to AUD 18,200, 15% to 45,000, 30% to 135,000, 37% to 190,000, then 45%; plus 2% Medicare levy |
Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.
Guidance, not legal advice. Rules change; your employer confirms the details for your case.
About Woolworths Group
Woolworths Group is one of Australia and New Zealand’s largest retail and consumer-services organisations. Its businesses include Woolworths supermarkets, BIG W, Petstock, Endeavour Group interests and a range of digital, supply-chain and customer-service operations. The group serves millions of customers through stores, online channels and fulfilment networks, employing a large workforce across Australia and New Zealand. Woolworths Group focuses on accessible products, convenient shopping, responsible sourcing and improving everyday experiences for customers. It also places emphasis on technology, data, sustainability, inclusion and team development. A QA & Insights Specialist would typically contribute to improving service consistency, customer outcomes and operational performance by combining quality reviews with meaningful business analysis.