Please Note
- An estimate based on public data for similar roles. Not provided by the employer.
Snr CX & Insights Manager - WRetail
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
This role leads customer experience insights for W Retail, using customer feedback, research, behavioural data and performance metrics to identify opportunities and improve the retail experience. Requirements typically include strong experience in customer experience, market research, customer analytics or insights; excellent stakeholder management; and the ability to translate complex data into clear commercial recommendations. Candidates are expected to demonstrate strategic thinking, strong communication, influencing skills and practical experience delivering customer-led change in a large, complex organisation. Experience with research methodologies, survey programs, customer metrics and data visualisation is likely to be valuable.
Can I work in Australia?
Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.
How it works
How it works: Sales assistants and shop-floor staff are not on the Core Skills list; only retail managers and buyers can be sponsored, at AUD 79,423+; a working holiday visa is the usual route for shop work.
Before you apply: Shop-floor jobs need no professional licence. Pharmacists do: they must register with the local regulator, and one qualified abroad often has to pass local exams first. Selling alcohol can need a short course and certificate, for example in Australia.
Watch for: Shop jobs go to people with work rights, including working holiday visa holders (6 months with one employer); there is no sponsorship route for sales assistants.
Official source: Federal Register of Legislation: Core Skills Occupation List (Subclass 482 instrument, LIN 24/089). Checked November 2026.
What the job usually comes with in Australia
Usual for Retail & Consumer jobs in Australia, varies by employer. Checked November 2026.
| Housing | Varies by employer |
|---|---|
| Relocation | Employer pays the nomination fee and training levy (by law); visa fee AUD 4,015, paid by you or the employer |
| Flights | Varies by employer |
| Pay and discount | Retail award floor, adult Level 1: AUD 27.81 an hour from 1 July 2026; casuals get 25% extra (by law) |
| Contract | Full-time, part-time or casual; a working holiday visa allows 6 months with one employer |
| Leave | Full-time and part-time: 4 weeks' leave, 10 paid sick days, paid public holidays (by law); casuals none |
| Income tax | Residents: 0% to AUD 18,200, 15% to 45,000, 30% to 135,000, 37% to 190,000, then 45%; plus 2% Medicare levy |
Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.
Guidance, not legal advice. Rules change; your employer confirms the details for your case.
About Woolworths Group
Woolworths Group is one of Australia's largest retail and consumer services organisations, with businesses spanning supermarkets, food retail, hospitality, loyalty and digital services. Its well-known brands include Woolworths supermarkets, BIG W, BWS and other specialised retail operations across Australia and New Zealand. The group serves millions of customers through stores, online channels and supply networks, supported by a large workforce and extensive technology infrastructure. Woolworths Group focuses on making a difference for customers, communities and team members through convenient shopping, responsible sourcing, innovation and improved everyday value. The organisation is also investing heavily in digital capability, data, customer experience and more sustainable operations. A senior customer experience and insights role would typically work across business teams to understand customer needs, influence decisions and help deliver measurable improvements to the retail experience.