Please Note
- An estimate based on public data for similar roles. Not provided by the employer.
CX & Insights Manager - Digital
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
The CX & Insights Manager – Digital role is responsible for using customer research, behavioural data and digital performance insights to improve online customer experiences. Requirements typically include experience in digital customer experience, customer analytics, research, journey mapping and stakeholder management, together with strong analytical and communication skills. The successful candidate is expected to turn complex data into practical recommendations, identify customer pain points, support digital product and trading teams, and influence improvements across Woolworths Group. Experience with analytics platforms, experimentation, reporting tools and large-scale retail or e-commerce environments would be advantageous.
Can I work in Australia?
Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.
How it works
How it works: Sales assistants and shop-floor staff are not on the Core Skills list; only retail managers and buyers can be sponsored, at AUD 79,423+; a working holiday visa is the usual route for shop work.
Before you apply: Shop-floor jobs need no professional licence. Pharmacists do: they must register with the local regulator, and one qualified abroad often has to pass local exams first. Selling alcohol can need a short course and certificate, for example in Australia.
Watch for: Shop jobs go to people with work rights, including working holiday visa holders (6 months with one employer); there is no sponsorship route for sales assistants.
Official source: Federal Register of Legislation: Core Skills Occupation List (Subclass 482 instrument, LIN 24/089). Checked November 2026.
What the job usually comes with in Australia
Usual for Retail & Consumer jobs in Australia, varies by employer. Checked November 2026.
| Housing | Varies by employer |
|---|---|
| Relocation | Employer pays the nomination fee and training levy (by law); visa fee AUD 4,015, paid by you or the employer |
| Flights | Varies by employer |
| Pay and discount | Retail award floor, adult Level 1: AUD 27.81 an hour from 1 July 2026; casuals get 25% extra (by law) |
| Contract | Full-time, part-time or casual; a working holiday visa allows 6 months with one employer |
| Leave | Full-time and part-time: 4 weeks' leave, 10 paid sick days, paid public holidays (by law); casuals none |
| Income tax | Residents: 0% to AUD 18,200, 15% to 45,000, 30% to 135,000, 37% to 190,000, then 45%; plus 2% Medicare levy |
Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.
Guidance, not legal advice. Rules change; your employer confirms the details for your case.
About Woolworths Group
Woolworths Group is one of Australia and New Zealand’s largest retail and consumer services organisations. Its businesses include Woolworths supermarkets, BIG W, BWS, Dan Murphy’s and other digital and retail operations. The group serves millions of customers through stores, websites, mobile applications and home-delivery services. Its work covers retail operations, e-commerce, supply chain, technology, data, customer experience and financial services. Woolworths Group places strong emphasis on customer value, innovation, inclusion, sustainability and improving the way people shop. Digital teams support online growth by combining technology, insights and customer-focused design. The company employs a large, diverse workforce across Australia and New Zealand, offering opportunities in corporate, technology, stores, distribution centres and specialist functions. Salary and benefits vary by business area, location, experience and employment level.