Please Note
- An estimate based on public data for similar roles. Not provided by the employer.
Online Assistant
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
The Online Assistant selects, packs and prepares customers’ online grocery orders accurately and efficiently. Responsibilities typically include locating products, checking quality and dates, safely handling chilled and frozen items, following substitution procedures, meeting collection or delivery deadlines, and providing friendly service when assisting customers. Candidates should be reliable, physically fit, comfortable standing and moving for extended periods, and able to lift grocery items safely. Good attention to detail, basic computer skills, clear communication and a willingness to work flexible shifts, including evenings, weekends and public holidays, are usually expected. Previous retail or supermarket experience is helpful but often not essential, as training is provided.
Can I work in New Zealand?
Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.
How it works
How it works: Shop-floor jobs are mostly skill level 5, as for hotel line jobs: an accredited employer, a 21-day advert, a Work and Income check, an English test and a 3-year cap.
Before you apply: Shop-floor jobs need no professional licence. Pharmacists do: they must register with the local regulator, and one qualified abroad often has to pass local exams first. Selling alcohol can need a short course and certificate, for example in Australia.
Watch for: Retail managers are on the residence 'red list' since 24 August 2026: they cannot use the two new residence pathways.
Official source: Immigration New Zealand: engaging with Work and Income before your Job Check. Checked November 2026.
What the job usually comes with in New Zealand
Usual for Retail & Consumer jobs in New Zealand, varies by employer. Checked November 2026.
| Housing | Varies; not usually provided |
|---|---|
| Relocation | Employer must pay recruitment costs; you may pay the NZD 1,540 visa fee, any adviser and airfare |
| Flights | Varies by employer and seniority |
| Pay and discount | Minimum wage NZD 23.95 an hour from 1 April 2026 (by law) |
| Contract | Work visas for most shop-floor jobs last 3 years at most (skill levels 4 and 5) |
| Leave | 4 weeks after a year and 12 public holidays (by law); 10 days' sick leave after 6 months (by law) |
| Income tax | 10.5% to NZD 15,600, 17.5% to 53,500, 30% to 78,100, 33% to 180,000, then 39%; plus a 1.75% accident levy |
Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.
Guidance, not legal advice. Rules change; your employer confirms the details for your case.
About Woolworths Supermarkets
Woolworths Supermarkets is a major grocery retailer serving customers across Australia and New Zealand. In New Zealand, its supermarket business operates under the Woolworths brand and provides fresh food, groceries, household products and online shopping services. Stores combine traditional supermarket operations with digital ordering, home delivery and click-and-collect services. The company employs a large and diverse workforce in stores, distribution centres, technology, customer service and corporate teams. Its operations focus on product availability, food quality, customer convenience and efficient supply chains. Team members are generally expected to work collaboratively, follow health and safety procedures, and deliver a welcoming shopping experience. Retail roles can offer flexible shifts, workplace training, staff benefits and opportunities to progress into supervisory, department, logistics or management positions.