Please Note
- An estimate based on public data for similar roles. Not provided by the employer.
Online Assistant
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
The Online Assistant supports customers by accurately picking, packing and preparing online grocery orders for collection or delivery. The role typically requires good attention to detail, physical fitness for standing and lifting, basic computer skills, reliable attendance and the legal right to work in New Zealand. Candidates are expected to work efficiently in a busy supermarket, follow food-safety and workplace procedures, maintain high accuracy, and provide friendly customer service. Flexibility is important, as shifts may include mornings, evenings, weekends and public holidays. Previous supermarket, warehouse or customer-service experience can be helpful but is not always essential, as training is generally provided.
Can I work in New Zealand?
Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.
How it works
How it works: Shop-floor jobs are mostly skill level 5, as for hotel line jobs: an accredited employer, a 21-day advert, a Work and Income check, an English test and a 3-year cap.
Before you apply: Shop-floor jobs need no professional licence. Pharmacists do: they must register with the local regulator, and one qualified abroad often has to pass local exams first. Selling alcohol can need a short course and certificate, for example in Australia.
Watch for: Retail managers are on the residence 'red list' since 24 August 2026: they cannot use the two new residence pathways.
Official source: Immigration New Zealand: engaging with Work and Income before your Job Check. Checked November 2026.
What the job usually comes with in New Zealand
Usual for Retail & Consumer jobs in New Zealand, varies by employer. Checked November 2026.
| Housing | Varies; not usually provided |
|---|---|
| Relocation | Employer must pay recruitment costs; you may pay the NZD 1,540 visa fee, any adviser and airfare |
| Flights | Varies by employer and seniority |
| Pay and discount | Minimum wage NZD 23.95 an hour from 1 April 2026 (by law) |
| Contract | Work visas for most shop-floor jobs last 3 years at most (skill levels 4 and 5) |
| Leave | 4 weeks after a year and 12 public holidays (by law); 10 days' sick leave after 6 months (by law) |
| Income tax | 10.5% to NZD 15,600, 17.5% to 53,500, 30% to 78,100, 33% to 180,000, then 39%; plus a 1.75% accident levy |
Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.
Guidance, not legal advice. Rules change; your employer confirms the details for your case.
About Woolworths Supermarkets
Woolworths Supermarkets is part of Woolworths Group, one of Australasia's largest food and everyday-needs retailers. In New Zealand, the business operates supermarkets and online grocery services, serving communities through physical stores, delivery and click-and-collect channels. The company employs a large frontline workforce across store operations, customer service, supply chain, technology and support functions. Its work focuses on making grocery shopping convenient, affordable and reliable while maintaining standards for food safety, product quality and customer care. Woolworths promotes teamwork, inclusion and development, with opportunities ranging from entry-level store roles to management and specialist careers. Online Assistants are an important part of the customer fulfilment operation, helping ensure digital orders are selected accurately, packed carefully and ready on time.