Please Note
- An estimate based on public data for similar roles. Not provided by the employer.
Online Assistant
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
An Online Assistant selects, packs and prepares customer grocery orders accurately and efficiently for collection or delivery. The role requires attention to detail, basic numeracy, physical fitness, reliability and the ability to work safely in chilled, ambient and busy store environments. Candidates should be comfortable using handheld technology, following procedures and meeting time and quality targets. Friendly communication, teamwork and a customer-focused attitude are important, as priorities can change quickly during busy periods. Previous retail, supermarket, warehouse or online fulfilment experience is helpful but many employers provide on-the-job training. Flexibility to work early mornings, evenings, weekends and public holidays is commonly expected.
Can I work in New Zealand?
Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.
How it works
How it works: Shop-floor jobs are mostly skill level 5, as for hotel line jobs: an accredited employer, a 21-day advert, a Work and Income check, an English test and a 3-year cap.
Before you apply: Shop-floor jobs need no professional licence. Pharmacists do: they must register with the local regulator, and one qualified abroad often has to pass local exams first. Selling alcohol can need a short course and certificate, for example in Australia.
Watch for: Retail managers are on the residence 'red list' since 24 August 2026: they cannot use the two new residence pathways.
Official source: Immigration New Zealand: engaging with Work and Income before your Job Check. Checked November 2026.
What the job usually comes with in New Zealand
Usual for Retail & Consumer jobs in New Zealand, varies by employer. Checked November 2026.
| Housing | Varies; not usually provided |
|---|---|
| Relocation | Employer must pay recruitment costs; you may pay the NZD 1,540 visa fee, any adviser and airfare |
| Flights | Varies by employer and seniority |
| Pay and discount | Minimum wage NZD 23.95 an hour from 1 April 2026 (by law) |
| Contract | Work visas for most shop-floor jobs last 3 years at most (skill levels 4 and 5) |
| Leave | 4 weeks after a year and 12 public holidays (by law); 10 days' sick leave after 6 months (by law) |
| Income tax | 10.5% to NZD 15,600, 17.5% to 53,500, 30% to 78,100, 33% to 180,000, then 39%; plus a 1.75% accident levy |
Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.
Guidance, not legal advice. Rules change; your employer confirms the details for your case.
About Woolworths Supermarkets
Woolworths Supermarkets is a major grocery retail business serving customers through supermarkets, online shopping and home-delivery services. The company focuses on providing fresh food, everyday essentials, convenient digital ordering and dependable customer service. Store teams support a wide range of activities, including replenishment, checkout operations, online order fulfilment, stock control and delivery coordination. Woolworths places importance on safety, inclusion, teamwork and helping customers enjoy a simpler shopping experience. Depending on the market and employing entity, roles may be advertised under Woolworths Group, Woolworths New Zealand or related supermarket brands. Employees generally work in busy, practical environments where accuracy, reliability and cooperation are valued. Online Assistants are an important part of the customer journey because they ensure digital orders are selected carefully, packed correctly and ready when promised.