Please Note
- An estimate based on public data for similar roles. Not provided by the employer.
Online Assistant
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
An Online Assistant prepares customers’ grocery orders for collection or delivery. Responsibilities typically include selecting fresh, chilled and packaged products, checking quality and quantities, safely packing orders, meeting productivity targets, using handheld technology and providing friendly customer service. Candidates should be reliable, physically able to stand and lift stock, attentive to detail and comfortable working in a fast-paced supermarket environment. Flexibility to work early mornings, evenings, weekends and public holidays is commonly expected. Previous supermarket or customer-service experience is helpful but may not be essential, as training is generally provided. A positive attitude, good communication skills and a commitment to food safety and workplace safety are important.
Can I work in New Zealand?
Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.
How it works
How it works: Shop-floor jobs are mostly skill level 5, as for hotel line jobs: an accredited employer, a 21-day advert, a Work and Income check, an English test and a 3-year cap.
Before you apply: Shop-floor jobs need no professional licence. Pharmacists do: they must register with the local regulator, and one qualified abroad often has to pass local exams first. Selling alcohol can need a short course and certificate, for example in Australia.
Watch for: Retail managers are on the residence 'red list' since 24 August 2026: they cannot use the two new residence pathways.
Official source: Immigration New Zealand: engaging with Work and Income before your Job Check. Checked November 2026.
What the job usually comes with in New Zealand
Usual for Retail & Consumer jobs in New Zealand, varies by employer. Checked November 2026.
| Housing | Varies; not usually provided |
|---|---|
| Relocation | Employer must pay recruitment costs; you may pay the NZD 1,540 visa fee, any adviser and airfare |
| Flights | Varies by employer and seniority |
| Pay and discount | Minimum wage NZD 23.95 an hour from 1 April 2026 (by law) |
| Contract | Work visas for most shop-floor jobs last 3 years at most (skill levels 4 and 5) |
| Leave | 4 weeks after a year and 12 public holidays (by law); 10 days' sick leave after 6 months (by law) |
| Income tax | 10.5% to NZD 15,600, 17.5% to 53,500, 30% to 78,100, 33% to 180,000, then 39%; plus a 1.75% accident levy |
Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.
Guidance, not legal advice. Rules change; your employer confirms the details for your case.
About Woolworths Supermarkets
Woolworths Supermarkets is a major grocery retailer serving communities across New Zealand through supermarkets, online shopping and associated fulfilment services. The business supplies everyday groceries, fresh produce, meat, bakery items, household products and convenience services. Its stores employ people in customer service, online fulfilment, replenishment, checkout, fresh-food departments, administration and management. Woolworths places emphasis on customer experience, product quality, food safety, inclusion and supporting local communities. Team members generally work in practical, collaborative environments where reliability, safe working habits and efficient service are valued. The company also continues to develop digital ordering, delivery and click-and-collect operations, creating opportunities for employees interested in retail technology and e-commerce. Roles may offer structured training, internal progression and staff benefits, although conditions vary by position, store and employment agreement.