Please Note
- An estimate based on public data for similar roles. Not provided by the employer.
Online Assistant
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
An Online Assistant prepares customers’ grocery orders by accurately picking products, checking freshness and quality, packing items safely, and organising orders for collection or delivery. The role generally requires good attention to detail, basic technology skills, physical stamina, and the ability to work efficiently in a busy supermarket. Candidates are expected to provide friendly customer service, follow food-safety and workplace procedures, meet picking targets, and work reliably as part of a team. Flexibility is important, as shifts may include early mornings, evenings, weekends, and public holidays. Previous retail or supermarket experience is useful but is often not essential, as training is provided.
Can I work in New Zealand?
Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.
How it works
How it works: Shop-floor jobs are mostly skill level 5, as for hotel line jobs: an accredited employer, a 21-day advert, a Work and Income check, an English test and a 3-year cap.
Before you apply: Shop-floor jobs need no professional licence. Pharmacists do: they must register with the local regulator, and one qualified abroad often has to pass local exams first. Selling alcohol can need a short course and certificate, for example in Australia.
Watch for: Retail managers are on the residence 'red list' since 24 August 2026: they cannot use the two new residence pathways.
Official source: Immigration New Zealand: engaging with Work and Income before your Job Check. Checked November 2026.
What the job usually comes with in New Zealand
Usual for Retail & Consumer jobs in New Zealand, varies by employer. Checked November 2026.
| Housing | Varies; not usually provided |
|---|---|
| Relocation | Employer must pay recruitment costs; you may pay the NZD 1,540 visa fee, any adviser and airfare |
| Flights | Varies by employer and seniority |
| Pay and discount | Minimum wage NZD 23.95 an hour from 1 April 2026 (by law) |
| Contract | Work visas for most shop-floor jobs last 3 years at most (skill levels 4 and 5) |
| Leave | 4 weeks after a year and 12 public holidays (by law); 10 days' sick leave after 6 months (by law) |
| Income tax | 10.5% to NZD 15,600, 17.5% to 53,500, 30% to 78,100, 33% to 180,000, then 39%; plus a 1.75% accident levy |
Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.
Guidance, not legal advice. Rules change; your employer confirms the details for your case.
About Woolworths Supermarkets
Woolworths Supermarkets is a major grocery retailer serving customers across New Zealand, with supermarkets, online shopping, and home-delivery and collection services. The business focuses on making everyday food shopping convenient, affordable, and reliable while offering fresh produce, groceries, household products, and in-store services. Its teams work across stores, distribution centres, digital operations, customer service, and corporate functions. Online Assistants are an important part of the customer experience because they ensure digital orders are picked accurately, packed carefully, and prepared on time. The company typically values teamwork, inclusion, customer focus, safety, integrity, and continuous improvement. Retail roles can provide entry-level experience, flexible working arrangements, staff benefits, and opportunities to progress into supervisory, department, e-commerce, or wider retail positions.