Please Note
- An estimate based on public data for similar roles. Not provided by the employer.
Online Assistant
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
The Online Assistant prepares customers’ grocery orders by selecting products, checking quality and freshness, packing items securely, and organising orders for collection or delivery. The role requires good attention to detail, physical fitness for standing and lifting, basic computer skills, and the ability to work accurately in a busy supermarket environment. Candidates are expected to provide friendly service, follow food-safety and workplace procedures, meet time targets, and work reliably as part of a team. Flexible availability, including evenings, weekends, and public holidays, is commonly required. Previous retail, grocery, warehouse, or customer-service experience is helpful but not always essential, as training is generally provided.
Can I work in New Zealand?
Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.
How it works
How it works: Shop-floor jobs are mostly skill level 5, as for hotel line jobs: an accredited employer, a 21-day advert, a Work and Income check, an English test and a 3-year cap.
Before you apply: Shop-floor jobs need no professional licence. Pharmacists do: they must register with the local regulator, and one qualified abroad often has to pass local exams first. Selling alcohol can need a short course and certificate, for example in Australia.
Watch for: Retail managers are on the residence 'red list' since 24 August 2026: they cannot use the two new residence pathways.
Official source: Immigration New Zealand: engaging with Work and Income before your Job Check. Checked November 2026.
What the job usually comes with in New Zealand
Usual for Retail & Consumer jobs in New Zealand, varies by employer. Checked November 2026.
| Housing | Varies; not usually provided |
|---|---|
| Relocation | Employer must pay recruitment costs; you may pay the NZD 1,540 visa fee, any adviser and airfare |
| Flights | Varies by employer and seniority |
| Pay and discount | Minimum wage NZD 23.95 an hour from 1 April 2026 (by law) |
| Contract | Work visas for most shop-floor jobs last 3 years at most (skill levels 4 and 5) |
| Leave | 4 weeks after a year and 12 public holidays (by law); 10 days' sick leave after 6 months (by law) |
| Income tax | 10.5% to NZD 15,600, 17.5% to 53,500, 30% to 78,100, 33% to 180,000, then 39%; plus a 1.75% accident levy |
Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.
Guidance, not legal advice. Rules change; your employer confirms the details for your case.
About Woolworths Supermarkets
Woolworths Supermarkets is a major grocery retailer operating across Australia and New Zealand as part of Woolworths Group. In New Zealand, the business operates supermarkets and online grocery services, supplying customers with fresh food, household essentials, prepared meals, and everyday products. Its stores combine traditional in-store shopping with online ordering, home delivery, and click-and-collect services. The company employs people across supermarkets, distribution centres, technology, customer service, merchandising, and corporate functions. Woolworths places strong emphasis on fresh food, customer experience, safety, inclusion, and supporting local communities. Store-based employees typically work in practical, team-oriented environments where reliability, efficiency, and friendly service are highly valued. Employment conditions, branding, and store operations may vary by location, so applicants should confirm the specific details in the advertised position.