Please Note
- An estimate based on public data for similar roles. Not provided by the employer.
Online Assistant
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
The Online Assistant prepares customer grocery orders for collection or delivery. Typical requirements include legal working eligibility, reliable attendance, good attention to detail, basic computer or handheld-device skills, and the ability to work efficiently in a busy supermarket. Candidates should be comfortable walking, lifting and moving stock, following food-safety and store procedures, and working flexible shifts including evenings, weekends and public holidays. The role expects a friendly, customer-focused attitude, accurate order picking, careful product selection, and prompt communication when items are unavailable or substitutions are needed. Previous retail or grocery experience is helpful but is often not essential, as on-the-job training may be provided.
Can I work in New Zealand?
Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.
How it works
How it works: Shop-floor jobs are mostly skill level 5, as for hotel line jobs: an accredited employer, a 21-day advert, a Work and Income check, an English test and a 3-year cap.
Before you apply: Shop-floor jobs need no professional licence. Pharmacists do: they must register with the local regulator, and one qualified abroad often has to pass local exams first. Selling alcohol can need a short course and certificate, for example in Australia.
Watch for: Retail managers are on the residence 'red list' since 24 August 2026: they cannot use the two new residence pathways.
Official source: Immigration New Zealand: engaging with Work and Income before your Job Check. Checked November 2026.
What the job usually comes with in New Zealand
Usual for Retail & Consumer jobs in New Zealand, varies by employer. Checked November 2026.
| Housing | Varies; not usually provided |
|---|---|
| Relocation | Employer must pay recruitment costs; you may pay the NZD 1,540 visa fee, any adviser and airfare |
| Flights | Varies by employer and seniority |
| Pay and discount | Minimum wage NZD 23.95 an hour from 1 April 2026 (by law) |
| Contract | Work visas for most shop-floor jobs last 3 years at most (skill levels 4 and 5) |
| Leave | 4 weeks after a year and 12 public holidays (by law); 10 days' sick leave after 6 months (by law) |
| Income tax | 10.5% to NZD 15,600, 17.5% to 53,500, 30% to 78,100, 33% to 180,000, then 39%; plus a 1.75% accident levy |
Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.
Guidance, not legal advice. Rules change; your employer confirms the details for your case.
About Woolworths Supermarkets
Woolworths Supermarkets is a major grocery retail business operated by Woolworths Group, serving customers through supermarkets, online shopping and home-delivery services. Its operations include stores, distribution centres, digital fulfilment and customer support teams. In New Zealand, the business has been associated with the Countdown supermarket network, which is transitioning to the Woolworths brand. The company sells fresh food, pantry goods, household products and everyday essentials, with a strong focus on convenience, value, food quality and customer service. Store employees support core activities such as replenishment, checkout operations, online order fulfilment and stock management. Woolworths Group is also involved in sustainability initiatives, local community support and improving digital shopping experiences. The company employs people across a wide range of entry-level, operational, specialist and management roles.