Please Note
- An estimate based on public data for similar roles. Not provided by the employer.
Online Assistant
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
The Online Assistant prepares customers’ grocery orders by selecting products carefully, checking freshness and quality, packing items securely, and organising orders for collection or delivery. The role requires good attention to detail, physical fitness for standing, walking and lifting, basic computer or handheld-device skills, and the ability to work efficiently in a fast-paced supermarket. Candidates are expected to provide friendly customer service, follow food-safety and workplace-health-and-safety procedures, meet accuracy and productivity targets, and work reliably as part of a team. Flexibility to work early mornings, evenings, weekends and public holidays may be required. Previous retail or supermarket experience is helpful but not always essential, as training is generally provided.
Can I work in New Zealand?
Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.
How it works
How it works: Shop-floor jobs are mostly skill level 5, as for hotel line jobs: an accredited employer, a 21-day advert, a Work and Income check, an English test and a 3-year cap.
Before you apply: Shop-floor jobs need no professional licence. Pharmacists do: they must register with the local regulator, and one qualified abroad often has to pass local exams first. Selling alcohol can need a short course and certificate, for example in Australia.
Watch for: Retail managers are on the residence 'red list' since 24 August 2026: they cannot use the two new residence pathways.
Official source: Immigration New Zealand: engaging with Work and Income before your Job Check. Checked November 2026.
What the job usually comes with in New Zealand
Usual for Retail & Consumer jobs in New Zealand, varies by employer. Checked November 2026.
| Housing | Varies; not usually provided |
|---|---|
| Relocation | Employer must pay recruitment costs; you may pay the NZD 1,540 visa fee, any adviser and airfare |
| Flights | Varies by employer and seniority |
| Pay and discount | Minimum wage NZD 23.95 an hour from 1 April 2026 (by law) |
| Contract | Work visas for most shop-floor jobs last 3 years at most (skill levels 4 and 5) |
| Leave | 4 weeks after a year and 12 public holidays (by law); 10 days' sick leave after 6 months (by law) |
| Income tax | 10.5% to NZD 15,600, 17.5% to 53,500, 30% to 78,100, 33% to 180,000, then 39%; plus a 1.75% accident levy |
Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.
Guidance, not legal advice. Rules change; your employer confirms the details for your case.
About Woolworths Supermarkets
Woolworths Supermarkets is a major grocery retailer serving communities across Australia and New Zealand. In New Zealand, the business has historically operated through the Countdown brand and is part of the broader Woolworths Group, which also includes supermarkets, digital shopping services and supply-chain operations. Its stores provide fresh food, household products, online grocery ordering, pickup and delivery services. The company employs a large frontline workforce in supermarkets, distribution centres, customer service and corporate functions. Woolworths places emphasis on customer service, food quality, team collaboration, inclusion, workplace safety and convenient digital shopping. Online Assistants support the growing online grocery operation by selecting and packing orders accurately and ensuring customers receive a reliable shopping experience.