Please Note
- An estimate based on public data for similar roles. Not provided by the employer.
Online Assistant
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
The Online Assistant prepares customers’ grocery orders by accurately selecting, checking, packing and staging products for collection or delivery. Requirements typically include the legal right to work in New Zealand, availability for varied shifts including evenings and weekends, physical ability to lift and move stock, good attention to detail, and reliable transport where required. Candidates are expected to work efficiently in a fast-paced supermarket, follow food safety and health and safety procedures, maintain high accuracy standards, and provide friendly service when assisting customers or delivery teams. Previous retail, supermarket, picking or warehouse experience is helpful but usually not essential, as training is provided.
Can I work in New Zealand?
Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.
How it works
How it works: Shop-floor jobs are mostly skill level 5, as for hotel line jobs: an accredited employer, a 21-day advert, a Work and Income check, an English test and a 3-year cap.
Before you apply: Shop-floor jobs need no professional licence. Pharmacists do: they must register with the local regulator, and one qualified abroad often has to pass local exams first. Selling alcohol can need a short course and certificate, for example in Australia.
Watch for: Retail managers are on the residence 'red list' since 24 August 2026: they cannot use the two new residence pathways.
Official source: Immigration New Zealand: engaging with Work and Income before your Job Check. Checked November 2026.
What the job usually comes with in New Zealand
Usual for Retail & Consumer jobs in New Zealand, varies by employer. Checked November 2026.
| Housing | Varies; not usually provided |
|---|---|
| Relocation | Employer must pay recruitment costs; you may pay the NZD 1,540 visa fee, any adviser and airfare |
| Flights | Varies by employer and seniority |
| Pay and discount | Minimum wage NZD 23.95 an hour from 1 April 2026 (by law) |
| Contract | Work visas for most shop-floor jobs last 3 years at most (skill levels 4 and 5) |
| Leave | 4 weeks after a year and 12 public holidays (by law); 10 days' sick leave after 6 months (by law) |
| Income tax | 10.5% to NZD 15,600, 17.5% to 53,500, 30% to 78,100, 33% to 180,000, then 39%; plus a 1.75% accident levy |
Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.
Guidance, not legal advice. Rules change; your employer confirms the details for your case.
About Woolworths Supermarkets
Woolworths Supermarkets is a major grocery retailer serving communities across New Zealand and is part of Woolworths Group, one of Australasia’s largest retail organisations. The business operates supermarkets, online grocery services and related fulfilment operations, supplying customers with fresh food, household products and everyday essentials. Its stores depend on teams working across customer service, replenishment, online order picking, checkout operations, distribution and leadership. Woolworths promotes a customer-focused workplace with emphasis on safety, inclusion, teamwork and reliable service. The company also invests in digital shopping, supply-chain capability and responsible sourcing. Depending on the employment listing and location, branding may reflect the transition from Countdown to Woolworths Supermarkets in New Zealand.