Please Note
- An estimate based on public data for similar roles. Not provided by the employer.
Online Assistant
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
An Online Assistant picks and packs customer grocery orders accurately and efficiently for collection or delivery. The role involves using handheld technology, locating products throughout the store, checking product quality and freshness, managing substitutions, and preparing orders for dispatch. Candidates should be reliable, physically fit, comfortable working at a fast pace, and able to stand, walk, bend, and lift for extended periods. Good attention to detail, basic communication skills, teamwork, and a customer-focused attitude are expected. Availability for early mornings, evenings, weekends, and public holidays may be required. Previous supermarket or warehouse experience is helpful but generally not essential, as training is provided.
Can I work in New Zealand?
Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.
How it works
How it works: Shop-floor jobs are mostly skill level 5, as for hotel line jobs: an accredited employer, a 21-day advert, a Work and Income check, an English test and a 3-year cap.
Before you apply: Shop-floor jobs need no professional licence. Pharmacists do: they must register with the local regulator, and one qualified abroad often has to pass local exams first. Selling alcohol can need a short course and certificate, for example in Australia.
Watch for: Retail managers are on the residence 'red list' since 24 August 2026: they cannot use the two new residence pathways.
Official source: Immigration New Zealand: engaging with Work and Income before your Job Check. Checked November 2026.
What the job usually comes with in New Zealand
Usual for Retail & Consumer jobs in New Zealand, varies by employer. Checked November 2026.
| Housing | Varies; not usually provided |
|---|---|
| Relocation | Employer must pay recruitment costs; you may pay the NZD 1,540 visa fee, any adviser and airfare |
| Flights | Varies by employer and seniority |
| Pay and discount | Minimum wage NZD 23.95 an hour from 1 April 2026 (by law) |
| Contract | Work visas for most shop-floor jobs last 3 years at most (skill levels 4 and 5) |
| Leave | 4 weeks after a year and 12 public holidays (by law); 10 days' sick leave after 6 months (by law) |
| Income tax | 10.5% to NZD 15,600, 17.5% to 53,500, 30% to 78,100, 33% to 180,000, then 39%; plus a 1.75% accident levy |
Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.
Guidance, not legal advice. Rules change; your employer confirms the details for your case.
About Woolworths Supermarkets
Woolworths Supermarkets is part of Woolworths Group, a major retail organisation operating supermarkets and other consumer businesses across Australia and New Zealand. Its supermarkets provide groceries, fresh food, household products, health items, online shopping, and home delivery services. The company employs a large store and supply-chain workforce, including customer service, replenishment, fulfilment, technology, and distribution teams. Online Assistants support the growing digital grocery operation by selecting and preparing orders that meet customers’ expectations for accuracy, freshness, and convenience. Woolworths promotes teamwork, safety, inclusion, customer service, and career development. Employees may gain experience that can lead to roles in store leadership, online fulfilment, inventory, customer service, or distribution operations.