Please Note
- An estimate based on public data for similar roles. Not provided by the employer.
Online Assistant
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
An Online Assistant prepares and assembles customers’ online grocery orders accurately and efficiently. Typical duties include selecting fresh and packaged products, checking quality and dates, safely handling chilled and frozen items, packing orders, managing substitutions, and preparing deliveries or click-and-collect orders. The role requires good attention to detail, basic numeracy, reliability, physical fitness, and the ability to work at pace while standing and lifting grocery items. Candidates should provide friendly customer service, communicate clearly with team members, follow food-safety and workplace-health requirements, and be flexible to work early mornings, evenings, weekends, and public holidays. Previous retail, supermarket, warehouse, or online-order fulfilment experience is helpful but may not be essential, as training is generally provided.
Can I work in New Zealand?
Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.
How it works
How it works: Shop-floor jobs are mostly skill level 5, as for hotel line jobs: an accredited employer, a 21-day advert, a Work and Income check, an English test and a 3-year cap.
Before you apply: Shop-floor jobs need no professional licence. Pharmacists do: they must register with the local regulator, and one qualified abroad often has to pass local exams first. Selling alcohol can need a short course and certificate, for example in Australia.
Watch for: Retail managers are on the residence 'red list' since 24 August 2026: they cannot use the two new residence pathways.
Official source: Immigration New Zealand: engaging with Work and Income before your Job Check. Checked November 2026.
What the job usually comes with in New Zealand
Usual for Retail & Consumer jobs in New Zealand, varies by employer. Checked November 2026.
| Housing | Varies; not usually provided |
|---|---|
| Relocation | Employer must pay recruitment costs; you may pay the NZD 1,540 visa fee, any adviser and airfare |
| Flights | Varies by employer and seniority |
| Pay and discount | Minimum wage NZD 23.95 an hour from 1 April 2026 (by law) |
| Contract | Work visas for most shop-floor jobs last 3 years at most (skill levels 4 and 5) |
| Leave | 4 weeks after a year and 12 public holidays (by law); 10 days' sick leave after 6 months (by law) |
| Income tax | 10.5% to NZD 15,600, 17.5% to 53,500, 30% to 78,100, 33% to 180,000, then 39%; plus a 1.75% accident levy |
Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.
Guidance, not legal advice. Rules change; your employer confirms the details for your case.
About Woolworths Supermarkets
Woolworths Supermarkets is one of Australia and New Zealand’s major grocery retailers, serving communities through supermarkets, online shopping, delivery, and click-and-collect services. The business focuses on providing convenient access to fresh food, household essentials, and everyday products. Its store teams support customers across many departments, including online fulfilment, checkout operations, replenishment, produce, and customer service. Woolworths Group also operates other retail and hospitality brands and employs a large workforce across the region. In New Zealand, supermarket operations have historically been associated with the Countdown brand, which is being transitioned to Woolworths branding. The company promotes teamwork, customer focus, safety, inclusion, and opportunities to develop retail and leadership skills. Conditions, branding, and employment terms can vary by store and current business structure.