Please Note
- An estimate based on public data for similar roles. Not provided by the employer.
Online Assistant
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
The Online Assistant prepares customers’ online grocery orders by selecting fresh food, pantry items and household products, checking quality and accuracy, packing orders carefully, and helping with collection or delivery processes. The role generally requires good attention to detail, physical stamina, basic computer skills and the ability to work efficiently in a busy supermarket environment. Candidates are expected to provide friendly customer service, follow food-safety and workplace procedures, communicate well with team members, and remain flexible with shifts, including evenings, weekends and public holidays. Previous retail or grocery experience can be helpful, but a positive attitude, reliability and willingness to learn are often most important.
Can I work in New Zealand?
Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.
How it works
How it works: Shop-floor jobs are mostly skill level 5, as for hotel line jobs: an accredited employer, a 21-day advert, a Work and Income check, an English test and a 3-year cap.
Before you apply: Shop-floor jobs need no professional licence. Pharmacists do: they must register with the local regulator, and one qualified abroad often has to pass local exams first. Selling alcohol can need a short course and certificate, for example in Australia.
Watch for: Retail managers are on the residence 'red list' since 24 August 2026: they cannot use the two new residence pathways.
Official source: Immigration New Zealand: engaging with Work and Income before your Job Check. Checked November 2026.
What the job usually comes with in New Zealand
Usual for Retail & Consumer jobs in New Zealand, varies by employer. Checked November 2026.
| Housing | Varies; not usually provided |
|---|---|
| Relocation | Employer must pay recruitment costs; you may pay the NZD 1,540 visa fee, any adviser and airfare |
| Flights | Varies by employer and seniority |
| Pay and discount | Minimum wage NZD 23.95 an hour from 1 April 2026 (by law) |
| Contract | Work visas for most shop-floor jobs last 3 years at most (skill levels 4 and 5) |
| Leave | 4 weeks after a year and 12 public holidays (by law); 10 days' sick leave after 6 months (by law) |
| Income tax | 10.5% to NZD 15,600, 17.5% to 53,500, 30% to 78,100, 33% to 180,000, then 39%; plus a 1.75% accident levy |
Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.
Guidance, not legal advice. Rules change; your employer confirms the details for your case.
About Woolworths Supermarkets
Woolworths Group is a major retail group operating supermarkets and other consumer businesses across Australia and New Zealand. Its supermarket operations focus on making everyday food and household shopping convenient, affordable and accessible through physical stores, online ordering and delivery services. In New Zealand, Woolworths supermarkets serve communities nationwide and employ people across stores, distribution centres, technology, customer service and corporate functions. The company places emphasis on customer experience, food quality, safety, teamwork and responsible business practices. Store employees support essential daily services and may have opportunities to develop into supervisory, specialist or management roles. Benefits and employment conditions vary according to the specific country, role, collective agreement and store location.