Please Note
- An estimate based on public data for similar roles. Not provided by the employer.
Online Assistant
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
The Online Assistant prepares customer grocery orders by selecting products carefully, checking quality and freshness, packing items securely, and organising orders for collection or delivery. The role requires strong attention to detail, accuracy, physical fitness, and the ability to work efficiently in a fast-paced supermarket environment. Candidates should be reliable, customer-focused, comfortable using digital order systems, and available to work flexible shifts, including early mornings, evenings, weekends, and public holidays. Good communication skills, a positive attitude, and the ability to work independently as well as part of a team are expected. Previous retail or supermarket experience is helpful but generally not essential, as training is usually provided.
Can I work in New Zealand?
Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.
How it works
How it works: Shop-floor jobs are mostly skill level 5, as for hotel line jobs: an accredited employer, a 21-day advert, a Work and Income check, an English test and a 3-year cap.
Before you apply: Shop-floor jobs need no professional licence. Pharmacists do: they must register with the local regulator, and one qualified abroad often has to pass local exams first. Selling alcohol can need a short course and certificate, for example in Australia.
Watch for: Retail managers are on the residence 'red list' since 24 August 2026: they cannot use the two new residence pathways.
Official source: Immigration New Zealand: engaging with Work and Income before your Job Check. Checked November 2026.
What the job usually comes with in New Zealand
Usual for Retail & Consumer jobs in New Zealand, varies by employer. Checked November 2026.
| Housing | Varies; not usually provided |
|---|---|
| Relocation | Employer must pay recruitment costs; you may pay the NZD 1,540 visa fee, any adviser and airfare |
| Flights | Varies by employer and seniority |
| Pay and discount | Minimum wage NZD 23.95 an hour from 1 April 2026 (by law) |
| Contract | Work visas for most shop-floor jobs last 3 years at most (skill levels 4 and 5) |
| Leave | 4 weeks after a year and 12 public holidays (by law); 10 days' sick leave after 6 months (by law) |
| Income tax | 10.5% to NZD 15,600, 17.5% to 53,500, 30% to 78,100, 33% to 180,000, then 39%; plus a 1.75% accident levy |
Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.
Guidance, not legal advice. Rules change; your employer confirms the details for your case.
About Woolworths Supermarkets
Woolworths Group is a major retail organisation operating supermarkets and other consumer businesses across Australia and New Zealand. Its supermarket operations serve millions of customers through physical stores, online shopping, home delivery, and click-and-collect services. The company employs a large frontline workforce in stores, distribution centres, technology, customer service, and corporate functions. In New Zealand, Woolworths supermarkets focus on providing fresh food, everyday groceries, convenient digital shopping, and community-based services. The business places emphasis on customer experience, food quality, safety, inclusion, sustainability, and responsible sourcing. Store team members play an important role in maintaining product availability and ensuring online orders are accurate, fresh, and ready on time. Benefits and employment conditions can vary according to the specific store, employment agreement, hours, and local legislation.