Please Note
- An estimate based on public data for similar roles. Not provided by the employer.
Online Assistant
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
The Online Assistant prepares customers’ online grocery orders by selecting fresh, accurate and high-quality products, packing items carefully and meeting collection or delivery deadlines. The role requires good attention to detail, physical stamina, basic computer skills and the ability to work efficiently in a fast-paced supermarket. Candidates should have a friendly, reliable and customer-focused attitude, communicate well with colleagues, follow food-safety and workplace procedures, and be comfortable working flexible shifts, including evenings, weekends and public holidays. Previous retail or grocery experience is helpful but generally not essential, as training is provided.
Can I work in New Zealand?
Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.
How it works
How it works: Shop-floor jobs are mostly skill level 5, as for hotel line jobs: an accredited employer, a 21-day advert, a Work and Income check, an English test and a 3-year cap.
Before you apply: Shop-floor jobs need no professional licence. Pharmacists do: they must register with the local regulator, and one qualified abroad often has to pass local exams first. Selling alcohol can need a short course and certificate, for example in Australia.
Watch for: Retail managers are on the residence 'red list' since 24 August 2026: they cannot use the two new residence pathways.
Official source: Immigration New Zealand: engaging with Work and Income before your Job Check. Checked November 2026.
What the job usually comes with in New Zealand
Usual for Retail & Consumer jobs in New Zealand, varies by employer. Checked November 2026.
| Housing | Varies; not usually provided |
|---|---|
| Relocation | Employer must pay recruitment costs; you may pay the NZD 1,540 visa fee, any adviser and airfare |
| Flights | Varies by employer and seniority |
| Pay and discount | Minimum wage NZD 23.95 an hour from 1 April 2026 (by law) |
| Contract | Work visas for most shop-floor jobs last 3 years at most (skill levels 4 and 5) |
| Leave | 4 weeks after a year and 12 public holidays (by law); 10 days' sick leave after 6 months (by law) |
| Income tax | 10.5% to NZD 15,600, 17.5% to 53,500, 30% to 78,100, 33% to 180,000, then 39%; plus a 1.75% accident levy |
Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.
Guidance, not legal advice. Rules change; your employer confirms the details for your case.
About Woolworths Supermarkets
Woolworths Group is a major retail and consumer-services company operating across Australia and New Zealand. Its businesses serve millions of customers through supermarkets, online grocery services and related retail operations. In New Zealand, the company’s supermarket network and digital grocery services provide customers with everyday food, household products and convenient delivery or collection options. Woolworths focuses on customer service, product quality, team development, sustainability and making shopping easier through technology. Store-based employees support essential daily operations, including replenishment, online order fulfilment, checkout service and customer assistance. The organisation employs people in a wide range of retail, supply-chain, digital, technology and corporate roles, offering structured training and opportunities to progress into supervisory or specialist positions.