Please Note
- An estimate based on public data for similar roles. Not provided by the employer.
Online Assistant
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
The Online Assistant prepares customers’ online grocery orders by accurately picking products, checking quality and freshness, packing items safely, and helping meet collection or delivery deadlines. The role requires good attention to detail, basic physical fitness, comfort working at pace, and availability for flexible shifts, including evenings, weekends, and public holidays. Candidates are expected to provide friendly customer service, follow food-safety and workplace procedures, work reliably as part of a team, and use handheld technology or store systems confidently. Previous retail or grocery experience is useful but often not essential, as training is generally provided.
Can I work in New Zealand?
Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.
How it works
How it works: Shop-floor jobs are mostly skill level 5, as for hotel line jobs: an accredited employer, a 21-day advert, a Work and Income check, an English test and a 3-year cap.
Before you apply: Shop-floor jobs need no professional licence. Pharmacists do: they must register with the local regulator, and one qualified abroad often has to pass local exams first. Selling alcohol can need a short course and certificate, for example in Australia.
Watch for: Retail managers are on the residence 'red list' since 24 August 2026: they cannot use the two new residence pathways.
Official source: Immigration New Zealand: engaging with Work and Income before your Job Check. Checked November 2026.
What the job usually comes with in New Zealand
Usual for Retail & Consumer jobs in New Zealand, varies by employer. Checked November 2026.
| Housing | Varies; not usually provided |
|---|---|
| Relocation | Employer must pay recruitment costs; you may pay the NZD 1,540 visa fee, any adviser and airfare |
| Flights | Varies by employer and seniority |
| Pay and discount | Minimum wage NZD 23.95 an hour from 1 April 2026 (by law) |
| Contract | Work visas for most shop-floor jobs last 3 years at most (skill levels 4 and 5) |
| Leave | 4 weeks after a year and 12 public holidays (by law); 10 days' sick leave after 6 months (by law) |
| Income tax | 10.5% to NZD 15,600, 17.5% to 53,500, 30% to 78,100, 33% to 180,000, then 39%; plus a 1.75% accident levy |
Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.
Guidance, not legal advice. Rules change; your employer confirms the details for your case.
About Woolworths Supermarkets
Woolworths Supermarkets, operated in New Zealand by Woolworths New Zealand, is one of the country’s major supermarket businesses. It serves communities through supermarkets, online grocery shopping, pickup services, and home delivery. The company sells fresh produce, groceries, household products, and everyday essentials, while working with local suppliers and supporting food-rescue and community initiatives. Its stores employ people across online fulfilment, customer service, merchandising, checkout operations, inventory, and store leadership. Woolworths promotes teamwork, inclusion, customer focus, and practical learning on the job. In New Zealand, the business has been transitioning from the Countdown brand to Woolworths, with stores and digital services continuing to support customers nationwide.