Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The In-Room Dining Order Taker receives guest food and beverage requests by telephone, records orders accurately, explains menu items, confirms delivery details, and coordinates with the kitchen and service team. Candidates should have hospitality or food-and-beverage experience, strong communication skills, a courteous telephone manner, and good attention to detail. Fluency in English and either Cantonese or Mandarin is likely expected in Macau. The role requires comfort with hotel systems, professional grooming, teamwork, and flexible availability for rotating shifts, weekends, and public holidays. The successful candidate is expected to provide warm, efficient service while meeting Four Seasons standards and handling guest requests or concerns promptly.

About Four Seasons Macau

Four Seasons Hotels and Resorts is a globally recognized luxury hospitality company operating hotels, resorts, and private residences in major destinations worldwide. The brand is known for highly personalized service, refined guest experiences, and strong attention to employee development. Four Seasons Hotel Macao, Cotai Strip is a luxury property located within Macau’s integrated resort district, offering accommodation, restaurants, spa facilities, events, and in-room dining. Employees typically work in a multicultural environment and are expected to show professionalism, discretion, teamwork, and genuine care for guests. Benefits may vary by position and employment contract but can include staff meals, training, uniforms, medical coverage, service charge participation, and opportunities for career growth within the international Four Seasons network.