Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Communications Agent manages the resort telephone and communications systems, answers and transfers calls, takes messages, assists guests and colleagues with information, and coordinates requests with relevant departments. Candidates should have excellent spoken and written English, a warm and professional telephone manner, strong listening and communication skills, and the ability to remain calm and organized during busy periods. Previous experience in hotel communications, guest services, front office, or a related hospitality role is preferred. Familiarity with switchboard systems, reservation or hotel software, and additional languages may be advantageous. The role requires flexibility to work rotating shifts, including weekends and holidays, and a strong commitment to Four Seasons service standards, confidentiality, accuracy, and personalized guest care.

About Four Seasons Nevis

Four Seasons Hotels and Resorts is a globally recognized luxury hospitality company operating hotels, resorts, and private residences in major destinations worldwide. Founded in 1961, the company is known for highly personalized service, elegant properties, and a strong emphasis on employee development and guest satisfaction. Four Seasons Resort Nevis is located on the island’s western coast near Pinney’s Beach and combines Caribbean surroundings with a full-service luxury resort experience, including accommodation, dining, spa, recreation, and golf facilities. The resort employs team members across guest services, food and beverage, housekeeping, engineering, wellness, and administration. Four Seasons places considerable importance on professionalism, discretion, teamwork, cultural awareness, and creating memorable experiences for guests and colleagues.