Please Note
- An estimate based on public data for similar roles. Not provided by the employer.
Call Center Agent - Four Seasons Resort Mallorca at Formentor (Season 2027)
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
The Call Center Agent supports guests before and during their stay by handling telephone calls, enquiries, messages, transportation requests and service bookings. The role typically requires previous experience in luxury hospitality, reservations, customer service or a call-centre environment, along with excellent spoken and written English and Spanish; additional European languages are advantageous. Candidates should be professional, warm, organised and confident using hotel systems and standard office technology. The successful applicant is expected to provide accurate information, respond promptly, protect guest confidentiality, manage several requests efficiently and maintain Four Seasons service standards. Flexibility for seasonal work, rotating shifts, weekends and holidays is likely required.
Can I work in the Balearic Islands?
Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.
How it works
How it works: Local-first test (hotel jobs are not on the shortage list), or a seasonal permit that comes with employer housing.
Official source: Spanish Ministry of Inclusion: residence and work permit for employees. Checked November 2026.
What the job usually comes with in the Balearic Islands
Usual for the Balearic Islands, varies by employer. Checked November 2026.
| Housing | Not standard; required with the seasonal permit |
|---|---|
| Meals | Staff meals customary |
| Flights | Only with the seasonal permit |
| Service charge | Small pooled tips |
| Contract | Permanent seasonal (fijo discontinuo), recalled each season |
| Leave | 30 days; pay in 14 instalments |
| Income tax | About 17% to 20% in all |
Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.
Guidance, not legal advice. Rules change; your employer confirms the details for your case.
Working in the Balearic Islands
Who can work there by passport, what a job usually includes, and island life.
About Four Seasons Mallorca at Formentor
Four Seasons Hotels and Resorts is a global luxury hospitality company operating hotels, resorts, residences and private-jet experiences across numerous countries. Founded in 1961, the company is recognised for highly personalised service, quality accommodation and strong attention to guest experience. Four Seasons Mallorca at Formentor is a luxury resort on the island of Mallorca, located in the scenic Formentor area and designed to offer premium accommodation, dining, wellness and leisure experiences. The resort brings Four Seasons service standards to one of the Balearic Islands’ most distinctive coastal locations. Employees generally work in a multicultural environment and are expected to demonstrate professionalism, discretion, genuine hospitality and teamwork. Seasonal roles may offer valuable experience in luxury resort operations, particularly for candidates interested in front office, guest relations, reservations and international hospitality careers.