Please Note
- An estimate based on public data for similar roles. Not provided by the employer.
Retail Customer Service Associate
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
The Retail Customer Service Associate supports customers at a FedEx Office location by providing friendly service, preparing shipments, handling printing and document services, processing payments, selling packaging and related products, and maintaining an organized store. Candidates generally need strong communication and customer-service skills, basic computer ability, attention to detail, and the ability to learn shipping, printing, and point-of-sale procedures. Retail, sales, shipping, or office-services experience is helpful but may not always be required. The role typically involves standing for extended periods, lifting and moving packages, working flexible schedules including evenings or weekends, and meeting service, accuracy, and sales expectations.
Can I work in Hawaii?
Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.
How it works
How it works: Warehouse and driver jobs have no work visa; the H-2B covers only a temporary need, and its numbers for starts before 1 April 2027 were used up by 4 Sep 2026.
Before you apply: Driver jobs need a licence that counts in that country, and a foreign one may not carry over: Japan's truck-driver visa asks for a class 1 licence, Qatar residents sit a driving test, and Ireland's permit list asks for a CE or C1E truck licence or one it recognises.
Watch for: H-2B petitions for commercial drivers must show English skills (order of 28 Apr 2025; visas issued after 15 Jun 2026 count as proof).
Official source: USCIS: H-2B temporary non-agricultural workers. Checked November 2026.
What the job usually comes with in Hawaii
Usual for Logistics jobs in Hawaii, varies by employer. Checked November 2026.
| Housing | Not usually provided; rents are very high, so ask about a relocation or housing payment |
|---|---|
| Relocation | Varies, more for senior hires; H-2B employers may not charge you recruitment fees (by law) |
| Flights | Varies; a joining flight is common for senior hires, home flights are rare |
| Contract | At will, no fixed term; E-3 permits run 2 years, TN and H-1B up to 3, then renew; H-2B 3 years at most |
| Leave | No paid vacation or sick leave by law; the employer or union contract sets them |
| Income tax | Federal 10% to 37% plus state 1.4% to 11%, plus 7.65% Social Security and Medicare |
| Health cover | Employer must insure staff working 20+ hours a week and pay at least half the cost (by law) |
Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.
Guidance, not legal advice. Rules change; your employer confirms the details for your case.
Working in Hawaii
Who can work there by passport, what a job usually includes, and island life.
About FedEx Office
FedEx Office is the retail and business-services arm of FedEx, providing convenient shipping, printing, copying, document finishing, packing, signage, and related services. Its stores serve individuals, small businesses, travelers, students, and corporate customers. Team members work in customer-facing locations and help people choose shipping options, prepare packages, complete print projects, and use digital or office services. FedEx Office operates within the broader FedEx network, a global transportation and logistics company known for express delivery, ground shipping, freight, and supply-chain solutions. Employees are generally expected to provide dependable service, follow security and shipping procedures, protect customer information, and maintain a clean and professional store environment. Benefits and advancement opportunities can vary by position, location, employment status, and applicable company policies.