Please Note
- An estimate based on public data for similar roles. Not provided by the employer.
Retail Customer Service Associate
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
The Retail Customer Service Associate supports customers in a FedEx Office location by processing shipments, preparing documents, handling printing and copying services, operating point-of-sale systems, and recommending suitable products or services. Candidates should have strong customer-service and communication skills, basic computer knowledge, reliable attendance, and the ability to handle cash and follow shipping, privacy, and safety procedures. Retail, sales, shipping, or office-service experience is helpful but may not be required. The role involves standing for extended periods, lifting and moving packages, working accurately in a busy environment, and maintaining a professional, helpful attitude. Flexibility to work varied shifts, including weekends and holidays, is generally expected.
Can I work in Hawaii?
Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.
How it works
How it works: Warehouse and driver jobs have no work visa; the H-2B covers only a temporary need, and its numbers for starts before 1 April 2027 were used up by 4 Sep 2026.
Before you apply: Driver jobs need a licence that counts in that country, and a foreign one may not carry over: Japan's truck-driver visa asks for a class 1 licence, Qatar residents sit a driving test, and Ireland's permit list asks for a CE or C1E truck licence or one it recognises.
Watch for: H-2B petitions for commercial drivers must show English skills (order of 28 Apr 2025; visas issued after 15 Jun 2026 count as proof).
Official source: USCIS: H-2B temporary non-agricultural workers. Checked November 2026.
What the job usually comes with in Hawaii
Usual for Logistics jobs in Hawaii, varies by employer. Checked November 2026.
| Housing | Not usually provided; rents are very high, so ask about a relocation or housing payment |
|---|---|
| Relocation | Varies, more for senior hires; H-2B employers may not charge you recruitment fees (by law) |
| Flights | Varies; a joining flight is common for senior hires, home flights are rare |
| Contract | At will, no fixed term; E-3 permits run 2 years, TN and H-1B up to 3, then renew; H-2B 3 years at most |
| Leave | No paid vacation or sick leave by law; the employer or union contract sets them |
| Income tax | Federal 10% to 37% plus state 1.4% to 11%, plus 7.65% Social Security and Medicare |
| Health cover | Employer must insure staff working 20+ hours a week and pay at least half the cost (by law) |
Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.
Guidance, not legal advice. Rules change; your employer confirms the details for your case.
Working in Hawaii
Who can work there by passport, what a job usually includes, and island life.
About FedEx Office
FedEx Office is the customer-facing retail and business-services division of FedEx Corporation. Its locations provide shipping, printing, copying, packing, document finishing, signage, and other services for individuals, small businesses, and larger organizations. FedEx Office connects customers with the wider FedEx transportation network while also helping them prepare and manage physical business materials. The company emphasizes dependable service, operational accuracy, security, and a convenient customer experience. Retail employees typically work in a fast-paced store environment, balancing face-to-face service with sales, technology, package handling, and administrative tasks. FedEx is a global transportation and logistics company serving customers across many countries, and employment benefits and eligibility can vary by position, working hours, and location.