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CD007: Service Agent
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
The Service Agent supports customers with shipment bookings, tracking, delivery inquiries, documentation, and problem resolution. Typical requirements include a secondary-school diploma, customer-service experience, basic computer skills, good written and verbal communication, and fluency in Spanish; English may be advantageous. The candidate is expected to provide courteous and accurate service, handle transactions and records carefully, follow FedEx procedures, meet service targets, and work effectively in a fast-paced environment. Flexibility for shifts, weekends, and operational deadlines may be required. Experience in courier, logistics, retail, or call-center work is helpful.
About Federal Express Corporation LAC
Federal Express Corporation LAC is part of FedEx, a global transportation and logistics company providing express delivery, freight, e-commerce, and supply-chain services. FedEx connects businesses and individuals across international markets through air and ground networks, shipment tracking, customs support, and time-definite delivery solutions. In Latin America and the Caribbean, its teams serve customers across multiple countries and manage shipments ranging from documents and parcels to commercial freight. The company emphasizes customer service, operational reliability, safety, compliance, teamwork, and technology. A Service Agent in the Dominican Republic contributes directly to the customer experience by helping customers prepare shipments, obtain updates, resolve issues, and understand delivery requirements.