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CD226: Customer Care Solutions Representative
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
The Customer Care Solutions Representative supports FedEx customers by answering shipment inquiries, resolving delivery issues, arranging service solutions, and providing accurate information through phone, email, or digital channels. Candidates typically need a high school diploma, strong spoken and written English and Spanish, customer-service experience, basic computer skills, and the ability to use multiple systems while communicating clearly. Attention to detail, patience, problem-solving ability, and a professional attitude are essential. The role may require rotating shifts, including evenings, weekends, and holidays. Candidates are expected to meet service-quality targets, protect customer information, document interactions accurately, and work effectively in a fast-paced, performance-focused environment.
About Federal Express Corporation LAC
Federal Express Corporation, commonly known as FedEx, is a global transportation and logistics company providing express delivery, freight, e-commerce, and supply-chain services. FedEx connects businesses and consumers across more than 200 countries and territories through an extensive air and ground network. Federal Express Corporation LAC supports operations and customer service throughout Latin America and the Caribbean, helping customers track shipments, manage international deliveries, and resolve transportation issues. The company is known for its time-definite delivery services, technology-enabled shipment visibility, and large international workforce. Customer Care Solutions Representatives are an important part of the operation because they connect customers with practical answers and coordinate solutions when shipments require assistance. Benefits, working hours, and compensation for roles in the Dominican Republic depend on the specific contract and local employment terms.