Please Note
- An estimate based on public data for similar roles. Not provided by the employer.
Operations Support Agent
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
The Operations Support Agent provides administrative and operational assistance for daily courier and freight activities. Typical responsibilities include entering and checking shipment information, tracking consignments, coordinating with customers and internal teams, resolving service issues, preparing reports, and supporting pickup and delivery operations. Candidates are generally expected to have strong customer-service and communication skills, accurate data-entry ability, computer literacy, and good attention to detail. Experience in logistics, freight, transport, or office administration is advantageous. The role may require flexibility for rotating shifts, including early mornings, evenings, weekends, or public holidays, as well as the ability to work calmly in a busy, deadline-driven environment.
Can I work in Australia?
Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.
How it works
How it works: Truck drivers and warehouse staff are not on the Core Skills list; supply and distribution managers and supply chain analysts are, at AUD 79,423+.
Before you apply: Driver jobs need a licence that counts in that country, and a foreign one may not carry over: Japan's truck-driver visa asks for a class 1 licence, Qatar residents sit a driving test, and Ireland's permit list asks for a CE or C1E truck licence or one it recognises.
Watch for: Warehouse and driver jobs go to people who already have work rights, including working holiday makers (6 months per employer); office roles are the ones sponsored.
Official source: Federal Register of Legislation: Core Skills Occupation List (Subclass 482 instrument, LIN 24/089). Checked November 2026.
What the job usually comes with in Australia
Usual for Logistics jobs in Australia, varies by employer. Checked November 2026.
| Housing | Varies by employer |
|---|---|
| Relocation | Employer pays the nomination fee and training levy (by law); visa fee AUD 4,015, paid by you or the employer |
| Flights | Varies by employer |
| Pay and overtime | Storage and wholesale award: night shift +30%, afternoon +15%, overtime 150% then 200%; firm deals may differ |
| Contract | Visa up to 4 years; permanent residence possible after 2 years of sponsored work (usually under 45) |
| Leave | Full-time and part-time: 4 weeks' leave, 10 paid sick days, paid public holidays (by law); casuals none |
| Income tax | Residents: 0% to AUD 18,200, 15% to 45,000, 30% to 135,000, 37% to 190,000, then 45%; plus 2% Medicare levy |
Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.
Guidance, not legal advice. Rules change; your employer confirms the details for your case.
About Federal Express Corporation AMEA
Federal Express Corporation, commonly known as FedEx, is a global transportation and logistics company providing express delivery, freight, supply-chain, customs, and e-commerce services. Its operations connect businesses and consumers across domestic and international markets through an extensive air, road, and distribution network. In the Asia-Pacific, Middle East, and Africa region, FedEx supports customers with shipment collection, processing, tracking, customs clearance, and final delivery. The company is recognised for its time-definite delivery services and technology-enabled logistics solutions. Employees typically work in a structured, service-focused environment where safety, reliability, teamwork, accuracy, and customer satisfaction are important. Australian operations include customer support, courier services, freight handling, warehouse activity, transport coordination, and administrative functions.