Please Note
- An estimate based on public data for similar roles. Not provided by the employer.
Operations Support Agent
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
The Operations Support Agent helps coordinate daily freight activities, shipment processing, customer enquiries, documentation, tracking, and communication with couriers and internal teams. The role generally requires strong administration and organisation skills, attention to detail, computer literacy, and the ability to work accurately in a fast-paced transport environment. Experience in logistics, freight forwarding, warehousing, customer service, or office administration is useful. Candidates are expected to communicate clearly, follow safety and operational procedures, meet deadlines, resolve routine issues professionally, and work effectively as part of a team. Flexibility for varying shifts, including early starts or occasional weekend work, may be required. A commitment to FedEx service standards, compliance, confidentiality, and reliable attendance is also important.
Can I work in Australia?
Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.
How it works
How it works: Truck drivers and warehouse staff are not on the Core Skills list; supply and distribution managers and supply chain analysts are, at AUD 79,423+.
Before you apply: Driver jobs need a licence that counts in that country, and a foreign one may not carry over: Japan's truck-driver visa asks for a class 1 licence, Qatar residents sit a driving test, and Ireland's permit list asks for a CE or C1E truck licence or one it recognises.
Watch for: Warehouse and driver jobs go to people who already have work rights, including working holiday makers (6 months per employer); office roles are the ones sponsored.
Official source: Federal Register of Legislation: Core Skills Occupation List (Subclass 482 instrument, LIN 24/089). Checked November 2026.
What the job usually comes with in Australia
Usual for Logistics jobs in Australia, varies by employer. Checked November 2026.
| Housing | Varies by employer |
|---|---|
| Relocation | Employer pays the nomination fee and training levy (by law); visa fee AUD 4,015, paid by you or the employer |
| Flights | Varies by employer |
| Pay and overtime | Storage and wholesale award: night shift +30%, afternoon +15%, overtime 150% then 200%; firm deals may differ |
| Contract | Visa up to 4 years; permanent residence possible after 2 years of sponsored work (usually under 45) |
| Leave | Full-time and part-time: 4 weeks' leave, 10 paid sick days, paid public holidays (by law); casuals none |
| Income tax | Residents: 0% to AUD 18,200, 15% to 45,000, 30% to 135,000, 37% to 190,000, then 45%; plus 2% Medicare levy |
Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.
Guidance, not legal advice. Rules change; your employer confirms the details for your case.
About Federal Express Corporation AMEA
Federal Express Corporation, commonly known as FedEx, is a global transportation, e-commerce, and business services company. It operates an extensive air and ground delivery network connecting customers across Australia and international markets. FedEx provides express parcel delivery, freight transportation, customs support, supply-chain solutions, and shipment-tracking technology for individuals and businesses. In the Asia-Pacific, Middle East, and Africa region, the company supports customers across diverse industries, including retail, healthcare, manufacturing, and technology. Employees work in a highly coordinated environment where reliability, safety, regulatory compliance, customer service, and operational efficiency are central priorities. An Operations Support Agent contributes to the smooth movement of shipments by assisting frontline operations, maintaining accurate information, and helping customers and internal teams resolve delivery-related matters.