Please Note
- An estimate based on public data for similar roles. Not provided by the employer.
Premier Customer Care Representative
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
The Premier Customer Care Representative supports priority customers by handling service inquiries, shipment concerns, billing questions, delivery updates, and escalations. The role typically requires strong spoken and written English, customer-service or contact-center experience, computer literacy, accurate data entry, and the ability to work with customer relationship and shipment-tracking systems. Experience in logistics, courier services, or international shipping is advantageous. Candidates are expected to communicate professionally, investigate issues carefully, meet service-level targets, protect customer information, and coordinate effectively with operations, customs, and delivery teams. Flexibility for rotating shifts, weekends, and holidays may be required. A calm, solutions-focused attitude and the ability to manage multiple cases in a fast-paced environment are important.
Can I work in the Philippines?
Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.
How it works
How it works: Work permit route with the local-first test; ports and trucks-for-hire also need proof that no Filipino is available; warehouse and driver jobs go to Filipinos.
Before you apply: Driver jobs need a licence that counts in that country, and a foreign one may not carry over: Japan's truck-driver visa asks for a class 1 licence, Qatar residents sit a driving test, and Ireland's permit list asks for a CE or C1E truck licence or one it recognises.
Watch for: Country and regional manager posts at global carriers and couriers are the realistic foreign hires.
Official source: Republic Act 11659 (Public Service Act amendment, 21 March 2022), section 25. Checked November 2026.
What the job usually comes with in the Philippines
Usual for Logistics jobs in the Philippines, varies by employer. Checked November 2026.
| Housing | Senior expat packages often add a housing allowance; local-hire contracts do not |
|---|---|
| Relocation | Employer files the permit and visa; fees are agreed in the contract; moving help for senior hires only |
| Flights | Yearly home flight in some senior expat packages; none for local hires |
| Pay and overtime | Night work (10 pm to 6 am) pays 10% more, overtime 25% more; not for managers or off-site staff (by law) |
| Contract | Regular after at most 6 months' probation (by law); foreigners' contracts follow the permit, 1 to 3 years |
| Leave | 5 days after 1 year; 10 regular holidays and 8 special days in 2026 (by law) |
| Income tax | 0% to PHP 250,000 a year (about USD 4,000), then 15% to 35%; 13th month tax-free to PHP 90,000 |
Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.
Guidance, not legal advice. Rules change; your employer confirms the details for your case.
About Federal Express Corporation AMEA
Federal Express Corporation, commonly known as FedEx, is a global transportation and logistics company providing express delivery, freight, ground transportation, customs support, and supply-chain services. Its international network connects businesses and consumers across major markets, helping move documents, parcels, and commercial shipments quickly and reliably. FedEx operates through technology-enabled tracking, extensive aviation and road networks, distribution facilities, and local customer-service teams. In the Philippines, the company supports domestic and international shipping for individuals, small businesses, and multinational organizations. Employees commonly work in customer care, operations, customs, technology, sales, and logistics. The organization places strong emphasis on service quality, shipment visibility, safety, compliance, teamwork, and dependable execution. Compensation and benefits vary by position, location, experience, and applicable company policies.