Please Note
- An estimate based on public data for similar roles. Not provided by the employer.
Premier Cust Care Rep-Snr-
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
The Premier Customer Care Representative-Senior supports high-value customers by handling enquiries, shipment tracking, delivery issues, complaints and service requests. Requirements typically include customer service or contact-centre experience, strong spoken and written English, good computer and data-entry skills, and the ability to work with CRM and shipment systems. Knowledge of logistics, courier operations or additional languages may be advantageous. The successful candidate is expected to communicate professionally, investigate issues accurately, coordinate with internal teams, meet response and quality targets, protect customer information and resolve cases within agreed service levels. Flexibility for shifts, weekends or public holidays may be required, together with patience, ownership and a strong customer-focused approach.
Can I work in Malaysia?
Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.
How it works
How it works: Warehouse and cargo jobs: the worker scheme (15 Asian countries), reopened case by case in 2025; managers: Employment Pass at RM 5,000+.
Before you apply: Driver jobs need a licence that counts in that country, and a foreign one may not carry over: Japan's truck-driver visa asks for a class 1 licence, Qatar residents sit a driving test, and Ireland's permit list asks for a CE or C1E truck licence or one it recognises.
Watch for: Foreigners may not drive trailer lorries (Transport Minister's statement); India is limited to cargo handling and a few sub-sectors; new Nepali hires halted since 1 October 2026.
Official source: Immigration Department of Malaysia: foreign workers. Checked November 2026.
What the job usually comes with in Malaysia
Usual for Logistics jobs in Malaysia, varies by employer. Checked November 2026.
| Housing | Worker-scheme staff: employer must provide housing with a certificate (by law; not Sabah or Sarawak) |
|---|---|
| Relocation | Employer usually pays the pass fees (about RM 330 to 480) and any levy; relocation money for senior hires only |
| Flights | Not standard; senior packages may add a joining flight and home leave |
| Pay and overtime | Manual workers: overtime 1.5x on a work day, 2x on a rest day, 3x on a public holiday (by law) |
| Contract | Fixed term tied to the pass, up to 5 years each; EP I and II capped at 10 years, EP III at 5 (June 2026) |
| Leave | Peninsular Malaysia: 8 days a year, 12 after 2 years, 16 after 5; 11 public holidays; 45-hour week (by law) |
| Income tax | Flat 30% until 182 days in a year, then 0% to 30%; EPF pension 2% + 2% is mandatory since October 2025 |
Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.
Guidance, not legal advice. Rules change; your employer confirms the details for your case.
About Federal Express Corporation AMEA
Federal Express Corporation, commonly known as FedEx, is a global transportation, courier and logistics company headquartered in the United States. It provides express delivery, freight transportation, e-commerce support, customs services and supply-chain solutions to businesses and consumers worldwide. FedEx operates an extensive international air and ground network, connecting markets across Asia, Europe, North America and other regions. In Malaysia, its operations support domestic and international parcel delivery, freight forwarding, customs clearance and customer service. The company serves customers ranging from individuals and small businesses to multinational corporations. Employees commonly work in customer care, package handling, transport operations, technology, sales and corporate functions. FedEx places strong emphasis on reliable service, safety, operational performance, compliance and customer satisfaction.