Please Note
- An estimate based on public data for similar roles. Not provided by the employer.
Premier Customer Care Representative
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
The Premier Customer Care Representative supports high-value customers by handling service inquiries, shipment concerns, escalations, and delivery-related requests through phone, email, or digital channels. Requirements typically include a college-level education or equivalent experience, strong spoken and written English, customer-service experience, computer proficiency, and the ability to work rotating shifts, weekends, and holidays. Candidates are expected to communicate clearly, remain calm with demanding customers, investigate issues accurately, follow FedEx procedures, protect confidential information, and coordinate effectively with operations teams. Attention to detail, ownership of cases, problem-solving ability, and a professional service mindset are essential.
Can I work in the Philippines?
Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.
How it works
How it works: Work permit route with the local-first test; ports and trucks-for-hire also need proof that no Filipino is available; warehouse and driver jobs go to Filipinos.
Before you apply: Driver jobs need a licence that counts in that country, and a foreign one may not carry over: Japan's truck-driver visa asks for a class 1 licence, Qatar residents sit a driving test, and Ireland's permit list asks for a CE or C1E truck licence or one it recognises.
Watch for: Country and regional manager posts at global carriers and couriers are the realistic foreign hires.
Official source: Republic Act 11659 (Public Service Act amendment, 21 March 2022), section 25. Checked November 2026.
What the job usually comes with in the Philippines
Usual for Logistics jobs in the Philippines, varies by employer. Checked November 2026.
| Housing | Senior expat packages often add a housing allowance; local-hire contracts do not |
|---|---|
| Relocation | Employer files the permit and visa; fees are agreed in the contract; moving help for senior hires only |
| Flights | Yearly home flight in some senior expat packages; none for local hires |
| Pay and overtime | Night work (10 pm to 6 am) pays 10% more, overtime 25% more; not for managers or off-site staff (by law) |
| Contract | Regular after at most 6 months' probation (by law); foreigners' contracts follow the permit, 1 to 3 years |
| Leave | 5 days after 1 year; 10 regular holidays and 8 special days in 2026 (by law) |
| Income tax | 0% to PHP 250,000 a year (about USD 4,000), then 15% to 35%; 13th month tax-free to PHP 90,000 |
Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.
Guidance, not legal advice. Rules change; your employer confirms the details for your case.
About Federal Express Corporation AMEA
Federal Express Corporation, commonly known as FedEx, is a global transportation, e-commerce, and business services company headquartered in the United States. Through its FedEx Express, Ground, Freight, and other operating businesses, it provides time-definite delivery, international shipping, freight transportation, customs support, and logistics solutions to individuals and organizations worldwide. FedEx serves consumers, small businesses, and major corporations across a broad network of countries and territories. Its customer-care teams play an important role in tracking shipments, resolving delivery issues, supporting account needs, and maintaining customer confidence. In the Philippines, FedEx employs professionals in customer service, shared services, technology, operations, and administration. The company generally emphasizes reliability, safety, teamwork, ethical conduct, operational accuracy, and a strong customer experience.