Please Note
- An estimate based on public data for similar roles. Not provided by the employer.
Customer Experience Relationship Representative
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
The Customer Experience Relationship Representative supports customers by handling enquiries, resolving service issues, monitoring shipments, and maintaining strong relationships. Requirements typically include a diploma or degree, customer service or logistics experience, good English communication, computer literacy, and the ability to work with CRM and shipment-tracking systems. Knowledge of additional languages, especially Bahasa Malaysia or Mandarin, may be advantageous. The successful candidate is expected to be professional, patient, responsive, accurate, and commercially aware. They should investigate problems, coordinate with internal operational teams, meet service targets, document interactions clearly, and provide reliable follow-up. The role may involve shift work, high enquiry volumes, and handling time-sensitive delivery concerns.
Can I work in Malaysia?
Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.
How it works
How it works: Warehouse and cargo jobs: the worker scheme (15 Asian countries), reopened case by case in 2025; managers: Employment Pass at RM 5,000+.
Before you apply: Driver jobs need a licence that counts in that country, and a foreign one may not carry over: Japan's truck-driver visa asks for a class 1 licence, Qatar residents sit a driving test, and Ireland's permit list asks for a CE or C1E truck licence or one it recognises.
Watch for: Foreigners may not drive trailer lorries (Transport Minister's statement); India is limited to cargo handling and a few sub-sectors; new Nepali hires halted since 1 October 2026.
Official source: Immigration Department of Malaysia: foreign workers. Checked November 2026.
What the job usually comes with in Malaysia
Usual for Logistics jobs in Malaysia, varies by employer. Checked November 2026.
| Housing | Worker-scheme staff: employer must provide housing with a certificate (by law; not Sabah or Sarawak) |
|---|---|
| Relocation | Employer usually pays the pass fees (about RM 330 to 480) and any levy; relocation money for senior hires only |
| Flights | Not standard; senior packages may add a joining flight and home leave |
| Pay and overtime | Manual workers: overtime 1.5x on a work day, 2x on a rest day, 3x on a public holiday (by law) |
| Contract | Fixed term tied to the pass, up to 5 years each; EP I and II capped at 10 years, EP III at 5 (June 2026) |
| Leave | Peninsular Malaysia: 8 days a year, 12 after 2 years, 16 after 5; 11 public holidays; 45-hour week (by law) |
| Income tax | Flat 30% until 182 days in a year, then 0% to 30%; EPF pension 2% + 2% is mandatory since October 2025 |
Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.
Guidance, not legal advice. Rules change; your employer confirms the details for your case.
About Federal Express Corporation AMEA
Federal Express Corporation, commonly known as FedEx, is a global transportation, logistics, and express delivery company serving customers in more than 220 countries and territories. Its services include international and domestic parcel delivery, freight transportation, customs support, supply-chain solutions, and e-commerce logistics. In Malaysia, FedEx supports businesses and individuals with time-sensitive shipping, import and export services, and shipment visibility. The company is known for its extensive air and ground network, technology-driven tracking tools, and customer-focused delivery solutions. Employees typically work in a structured, performance-oriented environment where reliability, safety, teamwork, and service quality are important. The business offers career opportunities across customer experience, operations, transportation, technology, sales, finance, and support functions. Actual benefits and working arrangements vary by position, location, and employment terms.