Please Note
- An estimate based on public data for similar roles. Not provided by the employer.
Guest Service Agent I
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
The Guest Service Agent I welcomes guests, manages check-in and check-out, handles reservations and payments, responds to requests, provides local information, and coordinates with other hotel departments. Candidates should have a friendly, professional manner, strong communication and customer-service skills, attention to detail, and the ability to remain calm during busy periods. Previous hotel or front-office experience is advantageous, while basic computer knowledge and conversational English are generally expected. Knowledge of Thai and additional languages is a plus. The role requires flexibility to work shifts, weekends, and public holidays, along with a well-groomed appearance and commitment to Westin and Marriott service standards.
Can I work in Thailand?
Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.
How it works
How it works: The employer applies online (4 Thai staff per foreigner), then a Non-B visa; extending your stay wants about THB 50,000 a month, far above line-job pay.
Watch for: Massage, beauty, guiding, driving and clerical jobs are closed to foreigners; a tourist or Destination Thailand Visa does not allow work for a Thai business.
Official source: Thai Government Public Relations Department: e-Work Permit for foreign workers. Checked November 2026.
What the job usually comes with in Thailand
Usual for Thailand, varies by employer. Checked November 2026.
| Housing | Usually not in Bangkok; dorms at some island resorts; an allowance for senior staff |
|---|---|
| Meals | Staff canteen |
| Flights | Senior packages only |
| Service charge | Shared among staff; no law sets the split, and the amount varies by hotel (ask before you accept) |
| Contract | 1 to 2 years; probation often 119 days, as severance is due from day 120 |
| Leave | At least 6 days after 1 year and 13 public holidays (by law); 48-hour week, 1 rest day |
| Income tax | 0% up to THB 150,000 a year, then 5% to 35%; 5% social security capped at THB 875 a month (2026) |
Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.
Guidance, not legal advice. Rules change; your employer confirms the details for your case.
About The Westin Grande Sukhumvit Bangkok
The Westin Grande Sukhumvit Bangkok is an upscale Westin Hotels & Resorts property located near Bangkok’s Asok area, close to major business districts, shopping, restaurants, and public transport. Westin is part of Marriott International, one of the world’s largest hotel companies, operating a broad portfolio of hospitality brands worldwide. The brand focuses on well-being, with guest experiences centered on sleep, nutrition, movement, and renewal. The hotel serves business and leisure travelers through guest rooms, dining venues, meeting facilities, and wellness amenities. Employees typically work within Marriott’s structured service culture, with opportunities for training, internal mobility, and international career development. Benefits and compensation can vary by position and may include service charge, meals, uniforms, insurance, staff rates, and other hotel-specific provisions.