Please Note
- An estimate based on public data for similar roles. Not provided by the employer.
Guest Experience Expert (FDA)
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
The Guest Experience Expert (FDA) welcomes guests, completes check-in and check-out, handles reservations and payments, responds to requests, provides local information, and helps create a smooth and memorable stay. Candidates should have strong communication and customer-service skills, a professional appearance, basic computer knowledge, and good English; Indonesian language skills are expected. Previous front-office or hospitality experience is advantageous, although motivated candidates with relevant service experience may be considered. The role requires flexibility to work shifts, weekends, and public holidays, attention to detail, teamwork, and the ability to remain calm while resolving guest concerns.
Can I work in Indonesia?
Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.
How it works
How it works: Employer files a foreign-worker plan with the Ministry of Manpower and pays a USD 100 a month levy; in practice hotels hire foreigners only for manager and expert posts.
Watch for: Education that fits the post plus competence or 5 years' experience (by law); working on a visit visa risks deportation; the employer pays the levy and visa.
Official source: Ministry of Manpower: TKA Online, foreign-worker plan approval. Checked November 2026.
What the job usually comes with in Indonesia
Usual for Indonesia, varies by employer. Checked November 2026.
| Housing | Local staff live off site; managers get an allowance or a villa; remote island resorts may house staff |
|---|---|
| Meals | Duty meals in a staff canteen, or a daily meal allowance |
| Flights | Senior expat packages only: joining flight and a yearly home ticket |
| Service charge | 95% of the service charge goes to staff, half shared equally, half by seniority and performance (by law) |
| Contract | Fixed term tied to the work plan, up to 2 years at a time and renewable; no probation (by law) |
| Leave | 12 working days after a year plus 17 public holidays in 2026; one-month religious-holiday bonus (by law) |
| Income tax | 5% up to IDR 60 million a year (about USD 3,300), then 15%, 25%, 30% and 35% on higher income |
Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.
Guidance, not legal advice. Rules change; your employer confirms the details for your case.
About Four Points by Sheraton Surabaya Tunjungan Plaza
Four Points by Sheraton Surabaya, Tunjungan Plaza is a Marriott International hotel located within or closely connected to the Tunjungan Plaza shopping and entertainment complex in central Surabaya. The hotel serves business travelers, tourists, families, and event guests, offering accommodation, dining, meeting facilities, and convenient access to one of the city’s main commercial areas. Four Points by Sheraton is known for approachable service, comfortable modern lodging, local food and drink experiences, and practical amenities for both short and extended stays. As part of the Marriott portfolio, the property generally operates with structured service standards, training opportunities, and access to Marriott’s international hospitality network. Employees are expected to deliver friendly, efficient service while supporting the hotel’s guest-focused culture and operational standards.