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Assistant Director of Welcome - W Barcelona
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
The Assistant Director of Welcome supports the Director of Welcome in leading the hotel’s front office and guest arrival operations. Responsibilities typically include supervising reception, concierge, guest relations and welcome teams; coordinating VIP arrivals; resolving guest concerns; maintaining Marriott and W Hotels service standards; managing staffing, training and operational procedures; and monitoring satisfaction and departmental performance. Candidates are expected to have strong luxury-hospitality or front-office experience, leadership ability, excellent communication and problem-solving skills, and a confident, guest-focused approach. Fluency in English is generally essential, while Spanish and additional languages are highly valued. Experience with hotel systems such as Opera, flexibility for shifts, and the legal right to work in Spain may also be required.
About W Barcelona
W Barcelona is a landmark luxury hotel on the Barceloneta waterfront, recognized for its distinctive sail-shaped architecture, panoramic Mediterranean views and energetic, design-led atmosphere. It operates under W Hotels, Marriott International’s contemporary luxury brand, which combines stylish accommodation with personalized service, music, nightlife, dining and social experiences. The property includes guest rooms and suites, restaurants and bars, event facilities, wellness offerings and extensive guest-experience operations. W Barcelona serves international leisure travelers, business guests, celebrities and event clients, creating a fast-paced, multicultural working environment. Team members are generally expected to deliver confident, creative and highly personalized service while maintaining professional hospitality standards. As part of Marriott International, the hotel may provide access to structured training, internal career opportunities, employee travel benefits and global hospitality resources, subject to local employment terms.