Please Note
- An estimate based on public data for similar roles. Not provided by the employer.
Guest Experience Expert
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
The Guest Experience Expert welcomes guests, manages check-in and check-out, responds to requests, provides information about hotel facilities and Dubai attractions, handles payments, and resolves concerns professionally. Candidates should have customer-service or hotel front-office experience, strong English communication skills, a polished appearance, basic computer knowledge, and the ability to work shifts, weekends, and public holidays. Arabic or additional languages are advantageous. The role requires a friendly, confident, flexible, and service-focused attitude, with close attention to detail and the ability to remain calm while delivering memorable guest experiences.
Can I work in the UAE?
Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.
How it works
How it works: Employer-sponsored and employer-paid by law; no local-first test; Gulf nationals need no permit.
Official source: UAE Government portal: Protection of workers' rights. Checked November 2026.
What the job usually comes with in the UAE
Usual for the UAE, varies by employer. Checked November 2026.
| Housing | Shared company housing, 2 to 4 per room; a single room or an allowance for managers |
|---|---|
| Meals | 2 to 3 meals a shift; staff bus |
| Flights | Joining flight; home ticket every 1 or 2 years |
| Service charge | 10% added to bills, but no law sets the staff share; about USD 80 to 400 a month |
| Contract | Usually 2 years; probation 6 months at most |
| Leave | 30 days; end-of-service gratuity of 21 days' pay a year (by law) |
| Income tax | 0% |
Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.
Guidance, not legal advice. Rules change; your employer confirms the details for your case.
About Sheraton Mall of the Emirates Hotel Dubai
Sheraton Mall of the Emirates Hotel Dubai is a premium business and leisure hotel operated under the Sheraton brand, part of Marriott International. Directly connected to Mall of the Emirates, the hotel serves international tourists, corporate travelers, families, and guests visiting attractions such as Ski Dubai and Downtown Dubai. Its operations include guest rooms and suites, restaurants, lounges, meeting facilities, fitness and wellness services, and event spaces. Sheraton hotels focus on warm hospitality, reliable service, social spaces, and comfortable stays for both work and leisure. Employees typically work in a multicultural environment with structured Marriott training, brand standards, and opportunities for career development across the global hotel group. The Dubai property benefits from its central location, strong tourism demand, and access to the city’s shopping, dining, entertainment, and business districts.