Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Rooms Controller supports Front Office operations by monitoring room availability, cleanliness, maintenance status, and room assignments. Requirements typically include prior hotel or front-desk experience, strong organization, computer literacy, familiarity with PMS systems, and good English and Spanish communication skills. The successful candidate should be detail-oriented, calm under pressure, and able to coordinate effectively with Housekeeping, Engineering, Reservations, and Guest Services. Expectations include maintaining accurate room-status information, assisting with arrivals and room allocations, resolving discrepancies quickly, protecting guest privacy, and delivering the high service standards associated with W Hotels. Flexibility for rotating shifts, weekends, and holidays is normally required.

About W Punta Cana Adult All-Inclusive

W Punta Cana Adult All-Inclusive is a luxury adults-only resort in the Dominican Republic operated under W Hotels, Marriott International’s design-led lifestyle brand. W Hotels is known for bold contemporary design, energetic social spaces, music-focused experiences, and personalized service. The Punta Cana property combines an upscale all-inclusive concept with restaurants, bars, pools, wellness facilities, entertainment, and beach access. As part of Marriott International, the resort benefits from global hospitality standards, structured training, employee-development opportunities, and access to Marriott’s international portfolio. Team members are expected to provide warm, confident, and highly attentive service while creating memorable experiences for adult leisure travelers. The Rooms Controller role supports the smooth coordination of the guest journey and works closely with several operational departments.