Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Guest Experience Expert welcomes guests, assists with check-in and check-out, responds to requests, provides information about the resort and destination, and helps create a personalized, memorable stay. Candidates should have excellent communication and customer-service skills, a professional appearance, and a friendly, confident manner. Fluency in Spanish and English is highly desirable; additional languages are an advantage. Previous experience in hotel reception, guest relations, or a similar hospitality role is preferred. The position requires computer literacy, attention to detail, discretion, teamwork, and the flexibility to work rotating shifts, weekends, and holidays. The successful candidate is expected to anticipate guest needs, resolve concerns promptly, follow Marriott and W Hotels standards, and represent the resort positively at all times.

About W Punta Cana Adult All-Inclusive

W Punta Cana Adult All-Inclusive is an adults-only luxury resort in Uvero Alto, Dominican Republic, operating under the W Hotels brand of Marriott International. W Hotels is known for modern design, energetic social spaces, music, nightlife, distinctive dining, and personalized service aimed at contemporary luxury travelers. The Punta Cana property combines an all-inclusive resort experience with W’s lifestyle-focused approach, offering restaurants, bars, pools, wellness facilities, entertainment, and beach access. Marriott International is one of the world’s largest hospitality companies, with a broad portfolio of brands and hotels across more than 140 countries and territories. Employees typically work in a multicultural environment and may receive training, career-development opportunities, staff meals, uniforms, and access to selected Marriott benefits, subject to local policy and employment terms.