Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Front Desk Supervisor oversees daily reception operations, supports front desk agents, coordinates check-in and check-out, resolves guest concerns, and helps maintain service standards. Candidates typically need previous hotel front office experience, supervisory or leadership ability, strong communication and problem-solving skills, and confidence using hotel property-management systems. Fluency in Spanish and English is highly valuable in Punta Cana; additional languages are an advantage. The role requires professionalism, attention to detail, flexibility to work rotating shifts, weekends and holidays, and the ability to remain calm in a busy all-inclusive resort. The successful candidate is expected to coach team members, handle guest requests efficiently, protect guest information, and consistently deliver W Hotels and Marriott service standards.

About W Punta Cana Adult All-Inclusive

W Punta Cana Adult All-Inclusive is an adults-only luxury resort in Uvero Alto, Punta Cana, operated under W Hotels, part of Marriott International. The property combines W’s modern, energetic style with an all-inclusive resort experience, offering guestrooms and suites, restaurants, bars, entertainment, wellness facilities and beach activities. Marriott International is one of the world’s largest hospitality companies, with a broad portfolio of hotel brands and properties across numerous countries. Employees generally work in a highly guest-focused environment where service quality, presentation, teamwork and brand standards are important. Depending on the position and employment terms, resort roles may include staff meals, transportation, uniforms, training, discounts or other local benefits. Specific compensation, accommodation and benefits should be confirmed directly with the employer during recruitment.