Please Note
- An estimate based on public data for similar roles. Not provided by the employer.
At Your Service Supervisor - Thai Speaking
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
The At Your Service Supervisor oversees the hotel’s guest call and service operation, ensuring requests are answered promptly, accurately, and courteously. The role requires fluent Thai and good English communication, previous experience in hotel guest services, front office, reservations, or a related position, and confidence using telephone and computer systems. The successful candidate should be organized, service-minded, calm under pressure, and capable of coaching team members and coordinating with other departments. Flexibility to work rotating shifts, weekends, and public holidays is expected. Knowledge of Marriott service standards and experience with hotel operating systems would be advantageous.
Can I work in Phuket?
Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.
How it works
How it works: Non-B visa and an online work permit; employers need 4 Thai staff per foreigner.
Watch for: Massage, beauty and guiding jobs are reserved for Thais.
Official source: Board of Investment One Stop Service: visas and work permits. Checked October 2026.
What the job usually comes with in Phuket
Usual for Phuket, varies by employer. Checked October 2026.
| Housing | Dorms at some resorts; an allowance for senior staff |
|---|---|
| Meals | Staff canteen |
| Flights | Senior packages only |
| Service charge | Shared evenly; 5-star high season THB 30,000 to 40,000 a month, about half in low season |
| Contract | 1 to 2 years; probation often 119 days |
| Leave | 6 days |
| Income tax | 0% to 35% |
Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.
Guidance, not legal advice. Rules change; your employer confirms the details for your case.
Working in Phuket
Who can work there by passport, what a job usually includes, and island life.
About JW Marriott Phuket Resort & Spa
JW Marriott Phuket Resort & Spa is a luxury beachfront resort located on Mai Khao Beach in northern Phuket. It is part of JW Marriott, Marriott International’s luxury hotel brand, known for refined service, wellness, thoughtful hospitality, and memorable guest experiences. The resort offers spacious accommodation, restaurants and bars, spa and wellness facilities, swimming pools, family activities, and extensive event services. As part of Marriott International, employees may receive structured training, career development opportunities, associate benefits, and access to a global hospitality network. The property serves international leisure travelers, families, weddings, and corporate groups, creating a multicultural working environment. Team members are expected to demonstrate professionalism, genuine care, teamwork, and attention to detail while representing both the JW Marriott brand and the local character of Phuket.