Please Note
- An estimate based on public data for similar roles. Not provided by the employer.
Lead Front Desk Agent
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
The Lead Front Desk Agent supports daily front-office operations, welcomes guests, manages check-ins and check-outs, handles reservations and payments, responds to requests, and resolves service concerns. The role typically requires previous hotel front-desk or guest-service experience, strong communication skills, professional presentation, computer and property-management-system knowledge, and fluency in Spanish and English. Candidates are expected to lead by example, coordinate effectively with housekeeping and other departments, maintain accurate records, protect guest privacy, and deliver Courtyard Marriott service standards. Flexibility for rotating shifts, weekends, and holidays is normally required. Supervisory ability, problem-solving skills, and familiarity with Marriott systems are valuable advantages.
About Courtyard by Marriott Santo Domingo
Marriott International is one of the world's largest hospitality companies, operating and franchising a broad portfolio of hotels and resorts worldwide. Its brands range from full-service luxury properties to select-service hotels such as Courtyard by Marriott, which focuses on comfortable accommodation, practical amenities, business travel, and efficient guest service. Courtyard by Marriott Santo Domingo serves visitors to the Dominican Republic's capital, including business travelers, leisure guests, and local events. Marriott places strong emphasis on hospitality, consistency, guest satisfaction, employee development, inclusion, and operational standards. Employees may benefit from structured training, career mobility, and participation in Marriott's global associate programs, although exact benefits depend on the property and local employment terms. The Santo Domingo hotel operates within the local Dominican labor market and may be managed under a franchise or ownership arrangement.