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Guest Experience Expert-Night
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
The Guest Experience Expert–Night supports overnight hotel operations, welcomes and assists guests, handles check-ins and check-outs, responds to requests, manages reservations and payments, resolves concerns, and maintains accurate records for the morning team. Candidates should have hospitality or customer-service experience, strong communication skills, professional presentation, basic computer and cash-handling ability, and good English; Spanish is essential, while additional languages are an advantage. The role requires flexibility for overnight shifts, weekends and holidays, attention to detail, calm problem-solving, and a genuine commitment to creating a welcoming guest experience.
About Renaissance Santo Domingo Jaragua Hotel & Casino
Renaissance Santo Domingo Jaragua Hotel & Casino is a full-service Marriott-affiliated hotel located on Santo Domingo’s Malecón, close to the historic Colonial Zone and the city’s business and cultural attractions. The property combines guest rooms, restaurants, event facilities, leisure amenities and casino entertainment, serving both international visitors and local business and social events. As part of Marriott International’s Renaissance Hotels brand, it emphasizes distinctive local experiences, thoughtful service and stylish hospitality. Employees typically work in a structured international hotel environment with standards covering guest care, safety, conduct and operational quality. Benefits and compensation vary by position and local employment policies, and may include meals, uniforms, training, service charge participation and other hotel-specific benefits.