Please Note
- An estimate based on public data for similar roles. Not provided by the employer.
Guest Relations - Guest Relations Officer
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
The Guest Relations Officer welcomes guests, manages arrivals and departures, responds to requests, handles feedback, and helps create a personalised luxury experience. Candidates should have hospitality or customer-service experience, strong spoken and written English, professional grooming, good communication skills, and confidence using hotel systems. Knowledge of additional languages and experience in a five-star hotel are advantages. The role requires discretion, cultural awareness, attention to detail, and flexibility to work rotating shifts, weekends, and public holidays. The successful candidate is expected to anticipate guest needs, resolve concerns calmly, coordinate with other departments, and consistently represent Ritz-Carlton service standards.
Can I work in Singapore?
Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.
How it works
How it works: Line jobs need a Work Permit only listed countries can get; others need an S Pass (SGD 3,300+ a month, 10% cap) or an Employment Pass (SGD 5,600+, points test).
Watch for: Work Permits go only to listed countries. Indians, Sri Lankans, Bangladeshis and Filipinos qualify for hotel housekeeping, porter, cook, kitchen and waiter jobs only, at SGD 2,000+ a month and within an 8% cap.
Official source: Ministry of Manpower: Work Permit requirements for the services sector. Checked November 2026.
What the job usually comes with in Singapore
Usual for Singapore, varies by employer. Checked November 2026.
| Housing | Work Permit staff: employer must ensure proper housing (by law), such as a dorm or shared flat; others rent |
|---|---|
| Meals | Varies |
| Flights | Work Permit staff: flight home paid by the employer at the end (by law); others only if the offer says so |
| Service charge | 10% added to bills; staff share set hotel by hotel, no law; unionised hotels used points or wages (2010) |
| Contract | Work Permit up to 2 years; S Pass and Employment Pass up to 2, then 3; notice 1 day to 4 weeks by default |
| Leave | 7 days in year one, rising to 14 (by law); 11 public holidays; 14 days' sick leave |
| Income tax | 0% up to SGD 20,000 a year, then 2% to 24% (about 3% at SGD 60,000); resident rates on a 1-year pass |
Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.
Guidance, not legal advice. Rules change; your employer confirms the details for your case.
About The Ritz-Carlton Millenia Singapore
The Ritz-Carlton, Millenia Singapore is a luxury hotel located in Marina Bay and operated by Marriott International, one of the world's largest hospitality companies. The property is known for its distinctive art collection, panoramic city and bay views, refined rooms and suites, restaurants, spa facilities, and highly personalised service. Ritz-Carlton properties emphasise genuine care, anticipation of guest needs, attention to detail, and memorable experiences. Employees work in a multicultural environment and may receive Marriott-related benefits, training, career development opportunities, staff meals, and discounted hotel stays, depending on eligibility. The hotel serves international leisure travellers, business guests, families, and high-end events, so strong teamwork, presentation, discretion, and service recovery skills are important. Its Marina Bay location also provides convenient access to Singapore's business, shopping, dining, and cultural districts.