Please Note
- An estimate based on public data for similar roles. Not provided by the employer.
Guest Service Agent - Full Time/Part time
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
The Guest Service Agent welcomes guests, completes check-in and check-out, manages reservations and payments, answers enquiries, handles requests and resolves concerns professionally. Candidates should have strong communication and customer-service skills, a polished presentation, sound computer ability and attention to detail. Previous hotel, reception or guest-service experience is helpful, although hospitality-minded applicants may be considered. The role requires flexibility for rotating shifts, including mornings, evenings, weekends and public holidays. A positive attitude, teamwork, reliability and the ability to remain calm during busy periods are essential. Applicants must have the legal right to work in Australia and be comfortable delivering service consistent with Marriott standards.
Can I work in Australia?
Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.
How it works
How it works: Only Core Skills list jobs (chef, cook, hotel manager) can be sponsored, at AUD 79,423 a year or more; waiters and room attendants are not on the list.
Watch for: The Far North Queensland (Cairns) regional agreement lists waiter, bar and housekeeping supervisors and night auditors, with a pay floor 10% lower.
Official source: Federal Register of Legislation: Core Skills Occupation List for the Skills in Demand visa (Migration (Specification of Occupations, Subclass 482 Visa) Instrument 2024, LIN 24/089, compilation of 7 November 2025). Checked November 2026.
What the job usually comes with in Australia
Usual for Australia, varies by employer. Checked November 2026.
| Housing | Island resorts rent staff a room in a staff village at low cost; city hotels vary |
|---|---|
| Meals | Island resorts: staff dining at low set prices or 20% off; city hotels vary |
| Flights | Varies by employer |
| Service charge | None; tipping is not expected; casuals get 25% extra and weekends earn penalty rates (by law) |
| Contract | Permanent, part-time or casual; probation of up to 6 months is common; sponsored visa up to 4 years |
| Leave | Full-time and part-time: 4 weeks' leave, 10 paid sick days, paid public holidays (by law); casuals none |
| Income tax | Residents: 0% to AUD 18,200, 15% to 45,000, 30% to 135,000, 37% to 190,000, then 45%; plus 2% Medicare levy |
Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.
Guidance, not legal advice. Rules change; your employer confirms the details for your case.
About Adelaide Marriott Hotel
Marriott International is one of the world’s largest hotel companies, operating a broad portfolio of premium, luxury and select-service brands across many countries. Its hotels are known for structured service standards, international career opportunities and employee development programs. Marriott places strong emphasis on hospitality, inclusion, teamwork and creating memorable guest experiences. The Adelaide Marriott Hotel is part of this global network and serves leisure and business travellers visiting South Australia. Guest Service Agents represent the hotel’s first point of contact, supporting smooth arrivals, departures and day-to-day guest needs. Employees may benefit from Marriott’s global recognition programs, training resources and potential internal mobility. The role suits someone who enjoys working with people, solving problems and contributing to a professional hotel environment.