Please Note
- An estimate based on public data for similar roles. Not provided by the employer.
Reservations & Guest Experience Coordinator - The Singapore EDITION
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
The Reservations & Guest Experience Coordinator supports room reservations and creates a smooth, personalised guest journey from booking through arrival. Requirements typically include hotel or customer-service experience, strong spoken and written English, good organisation, attention to detail, and confidence using reservation or property-management systems such as Opera. The successful candidate is expected to handle enquiries accurately, maintain booking records, coordinate with Front Office and other departments, resolve guest requests professionally, and identify opportunities to enhance stays or increase revenue. A positive attitude, polished communication, cultural awareness, flexibility for shifts, and the ability to remain composed in a luxury-hospitality environment are important.
Can I work in Singapore?
Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.
How it works
How it works: Line jobs need a Work Permit only listed countries can get; others need an S Pass (SGD 3,300+ a month, 10% cap) or an Employment Pass (SGD 5,600+, points test).
Watch for: Work Permits go only to listed countries. Indians, Sri Lankans, Bangladeshis and Filipinos qualify for hotel housekeeping, porter, cook, kitchen and waiter jobs only, at SGD 2,000+ a month and within an 8% cap.
Official source: Ministry of Manpower: Work Permit requirements for the services sector. Checked November 2026.
What the job usually comes with in Singapore
Usual for Singapore, varies by employer. Checked November 2026.
| Housing | Work Permit staff: employer must ensure proper housing (by law), such as a dorm or shared flat; others rent |
|---|---|
| Meals | Varies |
| Flights | Work Permit staff: flight home paid by the employer at the end (by law); others only if the offer says so |
| Service charge | 10% added to bills; staff share set hotel by hotel, no law; unionised hotels used points or wages (2010) |
| Contract | Work Permit up to 2 years; S Pass and Employment Pass up to 2, then 3; notice 1 day to 4 weeks by default |
| Leave | 7 days in year one, rising to 14 (by law); 11 public holidays; 14 days' sick leave |
| Income tax | 0% up to SGD 20,000 a year, then 2% to 24% (about 3% at SGD 60,000); resident rates on a 1-year pass |
Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.
Guidance, not legal advice. Rules change; your employer confirms the details for your case.
About The Singapore EDITION
The Singapore EDITION is a luxury lifestyle hotel operating under EDITION Hotels, Marriott International’s design-led boutique brand. EDITION properties combine distinctive architecture, contemporary interiors, destination-focused dining, nightlife, and highly personalised service. The Singapore hotel forms part of Marriott International, one of the world’s largest hospitality companies, with a global portfolio of hotels and resorts across numerous brands and markets. Employees generally work in an international environment with access to structured training, career development, employee travel programmes, and hospitality benefits, subject to local terms and eligibility. The property focuses on delivering refined but individual guest experiences, making collaboration between Reservations, Front Office, Food and Beverage, Housekeeping, and other teams particularly important. Working there is likely to suit candidates who enjoy luxury service, attention to detail, and a fast-paced, guest-facing setting.