Please Note
- An estimate based on public data for similar roles. Not provided by the employer.
Guest Experience Expert
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
The Guest Experience Expert welcomes guests, manages arrivals and departures, responds to questions, coordinates requests, and helps create a smooth and memorable hotel stay. Requirements typically include a high school diploma or equivalent, customer service or hospitality experience, strong communication skills, professional presentation, basic computer knowledge, and flexibility to work rotating shifts, weekends, and holidays. Candidates are expected to be warm, attentive, reliable, culturally aware, and capable of resolving concerns calmly. Previous experience with hotel front-office systems and knowledge of local attractions are advantageous. Fluency in English is generally required, while Filipino and other languages may be helpful.
Can I work in the Philippines?
Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.
How it works
How it works: The employer files a work permit (Alien Employment Permit) after a local-first job notice, then a 9(g) visa; hotels get permits for specialists, not line staff.
Watch for: From 11 November 2026: job notice online, decision in 10 working days. Filing is online only, at the labour department's central office, since 2026.
Official source: Bureau of Immigration: Pre-arranged Employment Visa (9G). Checked November 2026.
What the job usually comes with in the Philippines
Usual for the Philippines, varies by employer. Checked November 2026.
| Housing | Not in city hotels; island resorts (Boracay, Siargao) may give shared staff quarters |
|---|---|
| Meals | Duty meals in the staff canteen |
| Flights | Senior packages only |
| Service charge | All of it shared equally among staff except managers (by law); the amount varies by hotel |
| Contract | Probation up to 6 months (by law); foreigners' contracts follow the permit, 1 to 3 years |
| Leave | 5 days after 1 year; 10 regular holidays; 13th-month pay (by law) |
| Income tax | 0% to PHP 250,000 a year (about USD 4,000), then 15% to 35% |
Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.
Guidance, not legal advice. Rules change; your employer confirms the details for your case.
About Sheraton Manila Bay
Sheraton Manila Bay is a premium hotel in the Marriott International portfolio, located in the Malate area of Manila near Manila Bay, cultural attractions, shopping, dining, and business districts. Sheraton hotels are designed as welcoming gathering places for both business and leisure travelers, combining comfortable accommodation with restaurants, meeting facilities, fitness and wellness services, and attentive guest support. Marriott International is one of the world's largest hospitality companies, operating a broad collection of hotel brands across many countries. At Sheraton Manila Bay, employees are expected to provide polished service while creating a friendly, personal experience for guests. The hotel offers opportunities to develop skills in front office operations, guest relations, food and beverage, events, and other areas of hospitality.