Please Note
- An estimate based on public data for similar roles. Not provided by the employer.
Team Lead Loyalty
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
The Team Lead Loyalty supports Marriott Bonvoy operations at Sheraton Manila Bay by recognizing members, promoting loyalty enrollment and benefits, resolving guest concerns, and coordinating with Front Office and other hotel departments. Requirements typically include hotel or customer-service experience, strong communication skills, leadership ability, computer proficiency, and familiarity with loyalty programs or guest relations. The successful candidate is expected to deliver warm, personalized service, maintain accurate member records, coach colleagues, meet enrollment and satisfaction targets, and handle guest issues professionally. Flexibility for rotating shifts, weekends, and holidays is generally required, along with a polished appearance and a service-oriented attitude.
Can I work in the Philippines?
Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.
How it works
How it works: The employer files a work permit (Alien Employment Permit) after a local-first job notice, then a 9(g) visa; hotels get permits for specialists, not line staff.
Watch for: From 11 November 2026: job notice online, decision in 10 working days. Filing is online only, at the labour department's central office, since 2026.
Official source: Bureau of Immigration: Pre-arranged Employment Visa (9G). Checked November 2026.
What the job usually comes with in the Philippines
Usual for the Philippines, varies by employer. Checked November 2026.
| Housing | Not in city hotels; island resorts (Boracay, Siargao) may give shared staff quarters |
|---|---|
| Meals | Duty meals in the staff canteen |
| Flights | Senior packages only |
| Service charge | All of it shared equally among staff except managers (by law); the amount varies by hotel |
| Contract | Probation up to 6 months (by law); foreigners' contracts follow the permit, 1 to 3 years |
| Leave | 5 days after 1 year; 10 regular holidays; 13th-month pay (by law) |
| Income tax | 0% to PHP 250,000 a year (about USD 4,000), then 15% to 35% |
Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.
Guidance, not legal advice. Rules change; your employer confirms the details for your case.
About Sheraton Manila Bay
Marriott International is one of the world’s largest hospitality companies, operating and franchising hotels and resorts across numerous brands and destinations. Its portfolio includes Marriott Hotels, Sheraton, Westin, The Ritz-Carlton, W Hotels, Courtyard, and many others. The company’s Marriott Bonvoy program rewards guests for stays and related activities, offering points, member rates, elite benefits, and personalized experiences. Sheraton Manila Bay is a full-service hotel in Manila, Philippines, serving business and leisure travelers with guestrooms, restaurants, meeting facilities, wellness amenities, and city access. Marriott places strong emphasis on guest satisfaction, associate development, inclusion, ethical business practices, and consistent global service standards. Employees commonly work in a structured, team-based environment with opportunities for training, internal mobility, and career growth across hotels and corporate operations.